Donna
Second order didn't go as smoothly
Two weeks after I received a "shipped" notice there had not been any movement so I inquired via customer service. It took several back and forths to convince them that I had already waited to see tracking information and the last communication said it had been elevated to someone else after I asked for them to verify that it actually had been shipped. Within 24 hours there was actually movement and I finally received the order. The product has been great and the lumps on my dog have been decreasing but knocking a star off for having to demand someone physically check on my order.
Response from LumiqourJun 8, 2026
Hi Donna, Thank you for sharing your experience and for your honest feedback. We're sorry to hear about the delays and the inconvenience you experienced while trying to get an update on your order. We understand how frustrating it can be when tracking information doesn't update as expected, and we appreciate your patience throughout the process. That said, we're delighted to hear that the product has been helping your dog and that you've noticed a reduction in the lumps. Hearing positive results like this means a great deal to us. Your feedback regarding the shipping communication has been noted, and we're continuously working to improve our customer service processes to ensure concerns like yours are resolved more efficiently in the future. Thank you for giving our product a try and for taking the time to leave a review. Olivia from Lumiqour

