LumiqourReviews of lumiqour.com

Response from LumiqourJun 2, 2026

Hi Mildred, Thank you for taking the time to share this, and I’m truly sorry for the frustration and inconvenience this situation has caused. I understand how concerning it is to be told an order was delivered on May 25, 2026, while you have clear confirmation from your cameras and your local post office that no parcel arrived. That’s absolutely not the experience we want for you. To help us properly investigate this with the carrier, we’ll need to locate the shipment using the correct tracking reference. In some cases, a UPS tracking number is generated separately from the internal order/trading number you see in your account, and we may need to retrieve it from our shipping system. Please reach out directly to us at [email protected], and include your order number and delivery address so we can: Verify the shipping carrier and tracking details Open a formal investigation with UPS Confirm the exact delivery status and location scan history We’ll treat this as urgent so we can resolve it as quickly as possible for you. Olivia from Lumiqour

Response from LumiqourJun 1, 2026

Hi Shelby, First and foremost, I want to sincerely apologize for this experience — this is absolutely not the standard of service we hold ourselves to, and I completely understand your frustration. Not receiving your order, combined with difficulty getting a timely response from our team, is unacceptable and I am truly sorry this happened to you. I want to assure you that we have sent you an email with an update regarding your order, so please do check your inbox — including your spam or junk folder — as it may have landed there. You deserve a proper resolution — whether that means re-shipping your order or processing a full refund — and I will make sure that happens without any further delays or unanswered messages on our end. Again, I am deeply sorry for the experience you've had. Your feedback is taken seriously and I will be raising this internally to ensure it doesn't happen to another customer. I look forward to making this right for you.

Response from LumiqourJun 2, 2026

Hi there, Thank you for sharing your feedback, and I’m sorry to hear you feel this way about your order and subscription experience. I understand your concern regarding being enrolled in a subscription and receiving more boxes than expected, especially if this wasn’t clear at the time of purchase. That’s not the experience we want for our customers. We’d like the opportunity to look into your account and review exactly what happened with your order and subscription setup. In many cases, subscriptions are linked to promotional offers, but we absolutely want to make sure everything is transparent and correctly applied. Please contact us at [email protected] with your order details so we can: Review your subscription status Check the promotion applied to your order See what options we can offer to help resolve this for you We’re here to help and would appreciate the chance to make this right. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Jeffery, Thank you for reaching out, and I’m very sorry to hear that you haven’t received your order placed on May 3 (Order #91778). I understand how frustrating it is to wait this long without receiving your parcel. We’d like to investigate this for you right away and determine what has happened with the shipment. In some cases, delays can occur with the carrier, or tracking updates may not reflect the most recent status. Please contact us at [email protected] with your order number so we can: Check the latest tracking information Confirm the carrier status and delivery route Arrange a resolution if the parcel is confirmed delayed or missing We’ll treat this as a priority and work to resolve it as quickly as possible for you. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Jason, We’re sorry to hear about your experience and appreciate you sharing your feedback. We want to clarify that Lumiquor works with multiple manufacturing and fulfillment partners, and depending on your location and the specific warehouse your order is assigned to, shipping origin may vary. Because of this, products may be dispatched from different regions to ensure efficient delivery. All of our products are manufactured in an FDA-registered facility and are produced under regulated quality standards. We understand how frustrating delivery concerns can be, and we’d really like the opportunity to look into your order in detail and help resolve this for you. Please reach out to us at [email protected] with your order information so our team can assist you directly. Please feel free to contact us at [email protected] Olivia from Lumiquor

Response from LumiqourJun 2, 2026

Hi there, We’re very sorry to hear that you haven’t received your order and that you’ve had a frustrating experience with our customer service team. This is not the experience we want for any of our customers, and we’d really like to look into this for you right away. Sometimes delivery delays or tracking issues can occur, and we’d like the opportunity to investigate what happened with your shipment. Please reach out to us at [email protected] with your order details so we can locate your package and resolve this as quickly as possible. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Katie, We’re very sorry to hear about your experience and for the frustration caused by receiving messages that didn’t properly address your specific situation. That is not the level of support we aim to provide. Regarding your order being marked as delivered but not received, we understand how concerning this is. In some cases, parcels may be marked delivered by the courier slightly earlier than actual receipt, or may have been left in an alternative safe location. We would like to urgently investigate this with the carrier and resolve it for you. Please reach out to us at [email protected] with your order details so we can review the tracking, confirm the delivery scan, and work on a proper resolution for you as quickly as possible. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Gina, We’re very sorry to hear about your experience and for the frustration this situation has caused over the past couple of months. We understand how upsetting it is to feel that your order has not been received and that there has been confusion regarding charges. This is not the experience we want for any of our customers. We would like to urgently review your order, including the payment details and tracking history, to understand exactly what happened and to find a proper resolution for you. In some cases, delays or delivery issues can occur due to courier or address discrepancies, but we want to make sure this is fully investigated and clarified. Regarding the charges you mentioned, we also want to review your billing history to ensure everything is accurate and consistent with your order and subscription preferences. Please reach out to us at [email protected] with your order information so we can resolve this for you as quickly as possible. Olivia from Lumiqour