LumiqourReviews of lumiqour.com

Response from LumiqourJun 5, 2026

Hi Teresa, Thank you for sharing your experience, and we’re very sorry for the frustration this situation has caused. We understand how disappointing it is to not receive an order and then be informed that it has already been marked as delivered. We also apologize if the support response times and communication did not meet your expectations, especially regarding your request for a phone call. We take delivery concerns seriously and would like to have this properly reviewed for you. Please reach out to us directly at [email protected] so our team can recheck the tracking details, delivery confirmation, and help resolve this as quickly as possible. We appreciate your patience and the opportunity to assist further. Olivia from Lumiqour

Response from LumiqourJun 5, 2026

Hi there, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand your concerns regarding the results and your dog’s wellbeing. For Turkey Tail Probiotic+, results can vary from pet to pet, and it typically requires consistent daily use over several weeks (often around 3–4 weeks or longer) before noticeable changes may be seen. To better understand your situation, could you please let us know how long your dog has been on the product and their current weight? This is important because the correct dosage depends on the dog’s size, and ensuring the right amount is given daily is key for best results. We also take any reports of side effects seriously and would like to look into this further with you. Please feel free to contact us directly at [email protected] so we can review your case properly and assist you as quickly as possible. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Melodie, We’re sorry to hear about your experience and understand how frustrating this situation must feel, especially when you’ve not received your order and the tracking information appears unclear. We want to assure you that we do not consider any order as complete without a valid delivery confirmation, and we take concerns about shipping and tracking very seriously. Sometimes tracking updates can be delayed or provided through third-party logistics systems that may not immediately reflect in local postal scans, which can understandably cause confusion. We’d really like to look into this properly for you and help resolve it as quickly as possible. Please reach out to us at [email protected] with your order number and any tracking details you have so we can investigate your shipment in detail and provide a clear resolution. We appreciate you giving us the opportunity to make this right. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Patty, We’re sorry to hear about your experience and understand how frustrating this must feel. The follow-up emails you’ve been receiving are automated updates related to your order and product usage, and you can unsubscribe from these at any time if you prefer not to receive them. Regarding your order, once a package is marked as shipped and in transit, it is already with the carrier and we are unable to issue a cancellation or refund at that stage. However, we absolutely want to make sure your tracking information is accurate and that your parcel is moving as expected. If there is any concern about the tracking details or delivery status, please reach out to us directly at [email protected] and we will review your order immediately and assist you further. We appreciate your feedback and are here to help resolve this with you. Olivia from Lumiqour

Response from LumiqourJun 4, 2026

Hi Melanie, Thank you for bringing this to our attention, and we’re truly sorry to hear that your order was not delivered and that you did not receive a response to your emails. This is not the level of service we aim to provide, and we understand how frustrating it must be to be charged without receiving your order or timely support. We would like to urgently look into this for you and ensure it is properly resolved. Please contact us at [email protected] with your order details so we can investigate what happened with the delivery and make this right for you as quickly as possible. We appreciate your patience and the opportunity to resolve this matter. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Andi, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a product doesn't deliver the results you were hoping for, especially after using it for several months. We'd also like to learn more about the difficulties you experienced with the cancellation process so we can review and improve where needed. Our team is always happy to assist with any subscription or account concerns. Please feel free to contact us at [email protected] so we can look into your experience and help address any outstanding issues. Olivia from Lumiqour

Response from LumiqourJun 3, 2026

Hi Crystal, Thank you for sharing your experience. We're sorry to hear about the frustration caused by the delay in receiving your order and the difficulty you encountered when trying to reach us. We understand how concerning it can be when an order takes longer than expected to arrive. We would like the opportunity to investigate the status of your shipment and address your concerns regarding the subscription enrollment. Please feel free to contact us at [email protected] with your order details, and our team will be happy to look into this matter and assist you further. Thank you for bringing this to our attention. Olivia from Lumiqour

Response from LumiqourJun 2, 2026

Hi Lj, Thank you for taking the time to share your feedback, and I’m sorry to hear about the frustration you’ve experienced with your order and communication. We understand how disappointing it is when delivery expectations are not met. Shipping times can vary depending on the destination and fulfillment location, and in some cases orders may be dispatched from overseas warehouses, which can extend transit times beyond the initial estimate. That said, we agree that this should be clearly communicated upfront, and we’re sorry if this was not made clear in your case. Regarding your order status and tracking, if your package has exceeded the expected timeframe without updates, we would like to look into this for you immediately and confirm exactly what has happened. We also want to make sure any cancellation or subscription-related requests tied to your order have been properly processed and resolved. Please reach out to us directly at [email protected] with your order details so we can investigate this further and provide a clear resolution. We appreciate your patience and the opportunity to make this right. Olivia from Lumiqour