LuminoxReviews of luminox.com

Uhr erhalten, das Set war unvollständig und ich wollte es zurücksenden - Rückversand nur auf eigene Kosten, Luminox reagiert nicht auf Anfragen.

Ich habe bei Luminox die Mil-Spec-Uhr bestellt und sehr schnell geliefert bekommen. So weit, so gut! Leider stellte sich direkt beim Auspacken heraus, dass die Uhr defekt war. Da Luminox kein Rücksendeetikett beilegt, musste ich dieses über den Webshop beantragen. Seitdem: NICHTS! Trotz mehrmaligen Versuchs der Kontaktaufahme per eMail (eine Telefonnummer sucht man auf der Luminox-HP vergebens ) keinerlei Rückmeldung. Solch einen katastrophalen „Service“ habe ich bisher noch nicht erlebt, zumal wir hier über keinen Billiganbieter reden. Ich bin mal gespannt, wie ich mein Geld zurück bekomme, notfalls geht das Ganze über Charge-Back oder Anwalt. Ich kann auf jeden Fall nur dringend von Luminox abraten und werde mich bei Victorinox nach einer Alternative umsehen.

Terrible customer service, in fact non existent. I order a watch, they delivered the wrong one. I messaged them asking them to confirm that if I sent the watch back they will send me the correct one plus the cost of postage. I got what appeared to be an automated response with a link to their returns page. No communication since and I’ve now sent 3 emails. I wouldn’t use them again and frankly the watch that was incorrect looked pretty shabby for the price (which was £100 less than the one I ordered)

Radio silence on an issue of my watch being fogged up for over 3 days now. I received a very poor response initially and now 3 days later no response. Hugely disappointing service and very let down by a watch costing nearly €500.

I contacted the company (using their online portal) on Tuesday & have heard nothing 3 days later. It was a simple enquiry regarding battery replacement costs. It is only a courtesy to answer, especially considering customers have spent hundreds of pounds.

Don´t by these watches. I got a Luminox 8802 Black Opsas a gift from my wife and already within the two years warranty the clockwork had to be changed. Also within the first two years the rubber strap was broken and not covered by warranty. The replacement strap the repair center offered for a very expensive price wasn't even the exact same as the original. After 3,5 years the crown and movement had to be replaced after an impact on the crown. I only use the watch in my daily life in an office, so if this watch is really used by special forces, I would really expect it to be more durable. Besides that, customer service from Luminox Europe is none existing. I filled out two contact forms and wrote one e-mail, and no answers after 2 weeks. I guess they don't answer any contacts that questions the durability of the product.