LuminoxReviews of luminox.com

After 6 months the watch stopped working. They charge $35 to send your watch in for "warranty". The store I purchased which sells rolex and other luxury brands, Luminox will not repair. They want another $140, $40 for all new guts and then $95 in labor. Total BS. Do not recommend. They do marketing and a tough look but the cheapest possible watch internal pieces.

Clasp broken after 5-6 times use, they advised me to buy a complete strap from them for £128. I paid £450 already for the watch. Customer service is awful and takes them 2-3 days to get back to me after each email. A lot of excuses and they finish with thanks for your understanding, the problem is I don’t understand them. How can they expect me to pay an extra £128 after a month I purchased the watch. Don’t be fooled by they advertising and all the “Swiss made” stuff, poor quality watch and even poorer customer service.

Customer Service = minus5 Product Quality = 0-1 This company replies in such a slow speed it demonstrates a disregard and contempt for its customer base. Products feel plasticky, flimsy & cheap.

Sold me a broken watch completely useless customer service wish I read these reviews before purchase waste of money.

Received the watch within a couple of days of order. But when viewed in the dark the illumination is very poor can hardly see the dial. Website says to register online (which I did) to return and they will contact you with return details within 48 hours. That was 4 days ago and have received nothing. Contacted customer services by there online contact sheet (the only way to contact them) to receive a standard email saying that they are busy at present and with contact me as soon as they can. They say you have to return it to them in 14 days. How when they will not let you know how to return it!!! While presently I have a watch I'm unable to use and they have my money. Totally poor customer aftersales.

In der black week mit Angebot bestellt, in FAQ ist die Lieferzeit mit 2-3 Tagen angegeben. Auf Nachfrage nach sechs Tagen mit Aufforderung zur Lieferung, wurde der Kaufvertrag unkommentiert gutgeschrieben. Ich vermute ein Köder Angebot was an irreführende Werbung grenzt. Kundenservice, Erreichbarkeit nicht gegeben, für einen Premium Hersteller unverschämt, dort werde ich mein Geld nie mehr investieren,

Ordered a £200 watch on sale and didn't receive anything after 17 days. Emailed and no response until I got PayPal involved. Only then did they reply with an ironic 'how do you rate the service' email. They sent an email stating that they didn't have the supplies to get me one. Differently, casio sent me my g-shock within 2 days. Luminox are total $hite and would never deal with them again. The ultimate in crap company management.

Brand new watch ( quartz divers ) lost time from day one. Absolutely NO response from Luminox AU. Clearly don't give a damn. Purchased when they had black Friday sale so no returns for refund in the " fine print ". Decided to take to local jeweller, not a battery problem, so they going to replace the cheap $36 Ronda quartz movement. Great marketing offering everything but very bad service from Australia. Lesson learned.