LuminoxReviews of luminox.com

I'd rate "0", but that option isn't available. I sent in a VERY EXPENSIVE "Navy Seals" Luminox for repair & cleaning. Was told by the company "we don't make those parts any longer; we can't repair this watch". WHAT?!?! This is a watch MADE BY YOU, SOLD TO ME (VERY EXPENSIVELY!!!), and now you can't/won't repair?!!? Look, the watch, when it ran, was AWESOME. But, if the company that makes and sells the watch can't/won't repair it when needed, then why spend so much money on a timepiece who's major benefit is it's ability to "glow" better than most other watches? Save your money folks, buy a Citizen. I cannot tell you how disappointed I am (because Trustpilot won't let me leave a "0").

Absolutely disgraceful customer service. They muddled up the postage stickers and sent me a rubber strap and my mesh strap to the other person. Attempts were made by both parties to contact luminox uk and in the end I pinged a text to the fella and posted him his strap off my own £. My strap arrived eventually and he very kindly did the same again on his own £. We both attempted to contact luminox customer service to no avail. The only option is to email, there is no other way of contacting them. When they do respond it's blasé with no clarity on what they will do to help or even acknowledge the mistake they made in the first place. They sporadically reply at ridiculous times of day early morning or late night indicating that the customer service dept is not within the UK. You hear nothing from them until weeks later when you've sorted it all out anyway. Then they have the audacity to request a receipt for postage under £10 to compensate for the frustrations. Ridiculous, if they truly cared about customers and thier watches they would provide a dedicated department who would respond in a timely manner. I would not recommend and will never buy another luminox watch again. Buyer beware this was just for a strap imagine the difficulty on a warranty issue.

I have a bear grylls , the battery din't work anymore . a company have replace a new batterie . But still not working . Email luminox companie but the send me that i contact luminox service center in germany. Wrote 3 email, no reaction. I'm allready don with luminox . I'l never buy a luminox again. its a shame!!!!!!

Pacific diver bleef achterlopen, ook na retour reparatie. Twijfel of dit horloge ook werkelijk gerepareerd is, want achterlopen/ stilstaan bleef bestaan toen ik het horloge weer retour had. Gelukkig was de horlogewinkel wel oke en heeft me een ander horloge laten uitzoeken. Voor mij nooit weer een Luminox.

Ne ho comprati, nel tempo, almeno 5. Uno ha smesso di funzionare dopo un mese, sfilandosi senza motivo la corona di carica. Un altro ha avuto infiltrazioni di acqua semplicemente lavandomi il viso. Un altro si è staccata Lal linguetta interna che tiene ferma la batteria, fissata con una vite microscopica che si è infilata nel meccanismo. E questi sono gli orologi dei Navy Seal? Pagati oltre 300 euro l'uno? Meglio un buon Timex di una volta, oppure un Casio G-Shock.

Wish I would have read the reviews first. Give them the opportunity to put right the fact that the strap broke after 2 weeks of LIGHT wear then they said oh we can replace it but it's a good will gesture but you'll have to pay postage for the energy strap.. ok so I done that and then the strap failed again. Contacted them to say come on must be a issue with the materials you're using what can be done, the watch at this point was 2 months old ISH the new strap was about 3 weeks. Considering they market their watches at the likes of navy seals and Bear Grylls the quality isn't what they proclaim and yeah be fair if they would have sorted the strap issue then all in all it's not a bad watch for the price point. Luminox. Your move.

Horrible product quality and service. I received a Sea Turtle Luminox dive watch as a gift in December of 2024 and from the beginning it would randomly stop ticking so it never kept good time. Since it was a gift I had no proof of purchase so they would do nothing to remedy the situation. I have a collection of 20+ watches and this is the first time I have had such a bad experience. Poor quality out of the gate and then they back it up with terrible service. I won't support a company that won't stand behind their products. Stay away from this brand to avoid getting burned.

Purchased a "LUMINOX COMMANDO RAIDER DUAL TIME XL.3337" last month from "timeshop24". I've had to replace the battery this week, the "SO CALLED LUMINOUS HANDS & HOUR MARKERS" don't glow at all. I can only assume they are "VERY OLD STOCK". Timeshop24 are "GERMAN & SHOW THIER ARROGANCE" DON'T RESPOND TO email & ARE IGNORANT on the phone. DON'T RATE LUMINOX, Expensive and warranty is "WORTHLESS". TRASER H3 watches are 100 times better in QUALITY & SERVICE & the same price.