luminousthemes.comReviews of luminousthemes.com

I purchased a theme online and contacted their customer support for assistance, but I haven’t received any response after a week.

I purchased their Oxygen theme for Weebly. After following the directions for installation and utilizing their page builder application, I was unable to make their PureSlider element work. I contacted support 3 times over two weeks with no response. The company has a "no refund" policy. Buyer beware!

WHAT A HORRIBLE CUSTOMER EXPERIENCE! I'm a Weebly user. Their site is easy to use but their templapes are limited. I decided to purchase the Oxygen template from Luminous Themes. It looked great at an awesome price. Downloading the code into Weebly was easy. Then the problems started. The Oxygen code "invaded" all my new Weebly pages. I have emailed their customer support line at least 5 times with no response. In their Support tab they say "we will do everything in our power to help you out with whatever issues you run into." Not true. I wish they would have replied back. It's not the $79, it's the lack of support. Their product is beautiful, not so their customer support. Now I'm having to spend additional $$$ to have a designer fix my site. If you buy, do so at your own risk. Better yet, don't use them. There are many other Weebly compatible providers.

Bought a couple of these themes in recent years and they're nicely built and relatively easy to use however don't expect any customer support from the company. They ignore emails and don't respond to support tickets. If you read most reviews about them online you'll read the same thing. A real shame.