LumibricksReviews of lumibricks.com

I'm extremely disappointed in my first order, and I have given this company a week to make it right, but they haven't. My first box arrived in an open used condition, which is never acceptable. After many emails, this morning I am still getting an A. I. response with is five dollars credit okay? Just send me a new product that I paid for. Credit my bank account. It's very simple. Stop using A. I. and talk to your customers!

16 jours pour avoir ma commande alors que votre site dit 3 à 5 jours ouvrables.

Never received my order. The shipment didn’t even leave mainland China and was returned to Lumibricks without communication or explanation. Fortunately I paid with PayPal and requested a refund.

If they're customer service was better and showed that they care when a mistake is made i give em a good review cause they have a great product and good pricing and could dethroned Lego at this point if I could find a company with the same quality prices and product but better service i give them my $ instead cause Lumibricks customer service SUCKS

Order was split into 3 different shipments with very little info on tracking. The last box of 2 sets was held for 2 days in the next town over from us with no explanation. When I emailed lumibricks to alert them of the issue they sent bac k a reply saying I had somehow informed fedex to hold my packages. No apology, no sympathy, just that it was my fault even though I don't have any way to contact fed ex directly. Horrible customer service after we have purchased no less than 20 sets this year. I wish their customer service matched the quality of their sets. I will only be ordering through Amazon moving forward as they have been extremely reliable on quick delivery and notifications. I wanted to support the company directly because I know amazon takes a percentage, but that was clearly a bad idea as lumibricks seems to not have the infrastructure for direct fulfillment. Such a disappointment.

Ordered an item over a month ago. Never received shipping or tracking information. When I reached out they never replied so I filed a dispute with PayPal. Suddenly they answer and say the item is out of stock, they dont have an eta and will give me a discount code for future purchases. When I ask for a refund they claim they will only send a refund if I remove the dispute....which means I have to trust they will refund me. They never replied when I reached out and kept my money. Filing the dispute was the only thing that made them reach out. Oh, and all their emails were poor AI prompts. They didn't even bother to change things like the name. See below: "Hello I apologize for the inconvenience and frustration you've experienced. We understand your concerns and are working to resolve this as quickly as possible. The item is currently being restocked, and we are expediting the process. However, we cannot provide a specific ETA at this moment. If you choose to withdraw your dispute, we can process a full refund immediately. Please let us know how you would like to proceed. If you have any further questions or need assistance, feel free to contact us. Best regards, [Your Name] LumiBricks Customer Service"

I ordered a brick set from the Lumibricks webpage. I requested to cancel the order 1 hour after I placed it. The FAQs say they will cancel as long as the package has not been shipped. Customer service waited until after the package was ready for shipping before replying to my request, thus making it impossible to cancel. They deliberately waited until I could not cancel to reply, which was of no help by then. I will not buy from them again.