Christine D.
Waiting since Dec. 13th
I ordered Lume from their website on December 13,22. I tried calling but it’s a bogus number! It rings and rings then you’re disconnected! So After several emails I finally received a response last week informing me that one of my items is currently unavailable so they will refund me for that specific item. The rest of my items will be shipped in 5-10 business days.. after waiting an entire month already!!! They tried blaming the mail carrier for lost packaging. However, when I logged into my account prior to that notification it read, “ Your order has been filled on December 19th. You will receive an email when it ships.” I NEVER RECEIVED THE NOTIFICATION THAT IT WAS SHIPPED SO HOW COULD THE CARRIER OF LOST IT???? Nice try Lume but you have been caught in your own lies!!! They are unprofessional and unreliable!!! I have yet to receive notification that anything has shipped! Yesterday, I sent another email canceling my entire order and asking for a total refund! Of course they haven’t responded nor do I expect them to. They have had over 93 dollars since December 13th and I’ve had zero merchandise from them! I will never order from Lume again nor will I purchase it in any retail store that happens to carry Lume. I will tell anyone who will listen to do the same!!! Any company that ignores their customers concerns, takes their money, then puts the blame of their mistakes on someone else are cowards and thieves!!! NEVER AGAIN LUME!!!


