Lume CubeReviews of lumecube.com

Your advertisement are horrible , put under your boob's in your butt crack ridiculous, your kids see that they ask what's that , make the advertisement tame it down

The $130 Edge Light purchased in Feb 22 stopped working Jun 22. Contacted customer service via support email and never got a response. Their warranty says they will replace defective items up to one year.

Their customer service sucks. My product stopped working, wrote multiple emails. They blocked me on Instagram. They delete all the negative comments there, you can see how the following numbers are fake and the engagement is pretty low. Don't fall for their marketing.

I purchase a Edge Desk Light. They sent me a used light! I took forever to receive! Call customer service No Answer! Left message! No replies! Report this to the BBB. *Will also report to my credit card company USAA! US Veteran

The customer service sucks. The website don't work to leave a message, they don't answer the chat. Nor do they answer the phone. I am disappointed with this service I won't recommend any buy based on that alone. Sad

I really wish I hadn't wasted my money with Lume Cube, I bought 2 LC-V2 lights and if I leave them on the shelf for more than a couple of weeks, the batteries are dead. Everyone knows that batteries should not be stored flat, so I doubt these will last very long before they are sent off to the recycle depot. Support was no use, they just denied the problem exists.

This is the oringal review I TRIED to write on LumeCubes website. However, they apparently only show 4-5 star reviews. SO DISHONEST. Which is why I knocked them down from 2 stars to 1. :) "I ordered all three panels so I could see the differences and light quality myself. For some reason Lumecube has hundreds of images and videos of the panels and hardly any (that I could find) of the light on a subject - which is what I as a consumer most need to see. It's like they think they are selling chairs or something. They should have controlled videos of each panel lighting a subject in the same environment at the same distance wherein the light changes from warm to cool, bright to dim, etc... I contacted customer service to get some assistance. I figured they could direct me to some videos or images that would tell me what I needed to know. They said I could "check out their YouTube channel". Um, yeah, sorry. I'm not going to spend hours combing through your channel to find out what I need to know in order to make a purchase from you. A customer should not have to work that hard. So I bought all three. I really did not like the quality of light. It's not flattering and kind of just looks like a glorified flash light. If it's your only light source then it really looks like a glorified flash light. I found they all look best on a dim setting with an additional room light on. The Pro has color options, which could be fun for more creative videos and filming, but it's nothing you can't create with gels. I also didn't like that it only dims to 5%. The other two dim to 1%, so why not the larger one, for which dimming would be even more important? Also, if you want to control the light with your phone, but you are recording with that same phone, it gets a little convoluted. As objects they are really nice to hold and touch, they have a nice feel and they are very portable. I was told that they all come ready to be clipped to a phone or computer. This is not true. You have to order a separate mount for that. Anyway, I decided they just weren't worth the money because the quality of light they emit is just not pleasant. As someone who works in fashion and film, I can say the lighting does NOT look professional."

The Lume products seem to be great, but the customer service is the worst. Phone messages and emails go unanswered and no one ever cares enough to get back to you. In addition, the chat option is useless as no one is available to answer your concerns.