Deanna D.
Tried to place my first order for fine…
Tried to place my first order for fine art prints. Braintree, Lumaprints payment processor, blocked every payment attempt with “Invalid card - Gateway rejected risk threshold” from the very first try. I used four different cards from four different banks. Lumaprints support admitted in writing it was on their/Braintree’s end, but still gave me the run-around, repeatedly told me to contact my banks, and provided no explanation or path forward. Escalated to CEO Kenneth Li and VP Scott Weinert three weeks ago — zero response. This forced me to use a much more expensive lab, costing me an extra $400 and countless wasted hours trying to fix. Extremely poor customer service and unreliable payment processing. Would not recommend.