Pat H.
Be sure that you understand Luma‘s Refund Policy
Be sure that you understand Luma‘s return policy. From my experience, they will only give a 100% refund on your entire order if you have saved all of the empty bottles. You will have to return all bottles at your expense to Luma and hope that you get the hundred percent refund. If you don’t have all of the bottles from your original order, you will only get a 100% refund on any bottles with pills still in them when you ship them back at your expense, they do give a 50% refund if you don’t want to ship the bottles back. I will say that I believe their products are quality and their shipping is good.
Response from lumanutrition.comAug 10, 2026
Pat, Thank you for this, and I mean that. You took the time to lay out exactly how the guarantee worked for you, and the fact that you still called out the product quality and the shipping tells me you're being fair with us. Here's our guarantee in plain language: 90 days, full refund, and yes — we ask for the bottles back, empties included. That's how we've always run it, but reading your review, it's clear the terms aren't spelled out plainly enough before someone buys. That's on us to fix, not on you to figure out after the fact. I'd like to look at your order directly and see what we can do. Please email us at [email protected] and we'll pick it up from there. — The Luma Nutrition team