Jennifer G.
Requested a redemption on 7.30.2025...still waiting
Requested a redemption on 7.30.2025. Keep in mind, I have already had my debit card verified, which took a long time as well. My redemption is still pending. Also I moved up in VIP levels to where I should have received a pretty significant bonus. Contacted support immediately about it. I was told it was being forwarded to the correct team and yet I still have received nothing. Every time I message support it's the same response, like it's read from a script. Not sure how much I'll play on here from this point on. Definitely not spending any more money until my current issues are taken care of.