LuckystakeReviews of luckystake.com

I have been waiting on my redemption for several weeks. Every time I contact support they keep saying they'll flag it to get it resolved. And I have talked to support over 4 times at least. I've never had a problem like this anywhere else trying to get a redemption. If I could give 0 stars I would.

The redemption time is far to long. It has nearly been two weeks. I contact them and get the same response. It hasn't been approved yet. That isn't a response worthy of taking the time to reach out to them. If I knew redemption process was over a week I would never have played on their site. Their's absolutely no excuse to play online casinos that take longer than three days. Most of the ones I play now are same day redemption. Anything over three days makes them unresponsive and the worst site to play. It's been two weeks. It's sad to see a site with so much potential fail on the most important process of customer relations. This isn't the only slow online casino. I have seen some come and go because of their not being concerned about customers redemption lengths.

I submitted a redemption on 6/21/26 for $130 and another on 6/28/26 for $75. I have yet to receive either one. I have spoke to customer service almost everyday and am told the same thing, they are escalating my request for emergency services. Today 6/30/26 I was told I was being connected to a redemption specialist, still waiting. They are sure fast in taking your money but not in redeeming your winnings. I can't believe they would keep our winnings this way

I submitted a redemption on Thursday 6/18 of last week and have yet to receive any updates. Each time I've reached out to support all of the responses seem to be copy/paste types and no matter the time, the "same" person is responding. Will come back with an update if I ever receive an update or the actual redemption.

Have been playing on this site several months. Finally won $620 on 6-14-2026 and my identity was verified within a day but after I redeemed using the pay card option which says would take anywhere from 2 to 5 business days.....we'll this is business day 10 now and I have talked to the 24/7 customer service which gave me a basic copy paste answer of letting the team know to flag my redemption to quicken the process, I have emailed for answers and have had no response. Now that I am reading all the reviews on Trustpilot im fearful I will not actually ever get what I rightfully won. If I do I will update review. My redemption is still pending its now 7-08-2026. I have emailed support and have received a response informing me that I have not been over looked and is still in the normal process, I asked if there is anything else I might need to provide them to help the process and was told that I basicly just need to keep waiting but it will be "well worth the wait".....its nearing a month now and I feel like they think im a joke and its obvious im not going to receive the $620. Will update if anything changes or comes through Now as of 7-16-2026 still not been paid on my redemption, the customer support chat no longer responds to me nor customer support when I email them. I have read through other reviews and I did my redemption with the payout card option, and never got the $620. It still shows pending approval. So id say confidentiality now that this is website is 100% a scam

I would not advise anyone to play this casino platform you won't get your money all they can say is we know you frustrated but we will keep you updated. Nobody has updated me on shit this is the worst casino platform ever, never again and im going to report them to the BBB.

They don't actually pay out

Still not paid, "Pursuant to Section 12 of the LuckyStake Terms of Service, I am filing a formal dispute regarding a prize redemption.COMPLAINT: Unresolved Redemption & Request for Dispute Resolution." They are not at all concerned and more people need to know their Rights when it comes to the gaming commission. And I will be getting ahold of better business bureaus. So people save your money don't play at the site played another better site.