🎉 Get 2.5 FREE Sweeps Coins + 7,500 Gold Coins just for registering!Play 5,000+ sweepstakes games — no purchase needed — and enjoy daily free rewards and a referral rewards when friends join.Luckystake is a dynamic sweepstakes gaming experience available on both web and mobile app. Play slots, live dealers, crash games, and table games — win Sweeps Coins redeemable for real rewards.
Luckystake (luckystake.com) has 301 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
luckystake.com
Website
luckystake.com
Category
Gaming
Location
Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Tried to create an account and immediately got blocked. Support told me to try a new email address and a new account and then later told me I'm not allowed to create a new account. Told me it was blocked to protect me information that was never even given to them. All answers are copy and pasted, talked to 3 different people with different names but the same chat picture... total scam. Play elsewhere!
Response from LuckystakeJul 22, 2025
We’re really sorry to hear about your experience. That’s definitely not the impression we want to leave.
If you're open to it, we’d appreciate the chance to check this again and see how we can help. Please feel free to reach out to us at [email protected]. We’re here and ready to take a closer look.
Thank you for your feedback, and we hope to have the opportunity to make things right.
CU
customer
Reporting to BBB.
Reporting to BBB.
Response from LuckystakeJul 18, 2025
We’re truly sorry to hear about your experience. We want to assure you that your concerns matter to us, and we’re here to help.
If there’s anything unresolved or if you’d like more clarity about your account or a recent transaction, please don’t hesitate to reach out to us directly at [email protected] or via live chat on our website. Our team is ready to assist you and work toward a solution.
We value your feedback and would appreciate the opportunity to make things right.
MW
Michael W.
I’ve been trying to verify my account…
I’ve been trying to verify my account with Luckystake Casino since July 1st, and the process has been nothing but a headache. I’ve spoken to Live Chat support multiple times, and each time I’ve been told someone from the “relevant department” would reach out but no one has.
On July 3rd, support told me there was an issue with my verification, which I already knew. The system won’t let me upload my proof of address it just keeps loading without ever going through. They said they’d forward the issue for review, but I’ve received no updates since then.
I followed up again on July 8th, hoping for a resolution. That time, I was told that some documents need to be manually reviewed, but no one confirmed whether that applied to my case. Now, it’s July 10th, and my account is still stuck in verification with no word from support.
It’s really disappointing, especially since I was originally told the process takes 24–48 hours. I’ve been more than patient, but the lack of communication and support is unacceptable.
I would never get any updates if it wasn't for me reaching out to them. I know someone that was verified the same night they signed up. Yet my verification is approaching 10 days of me waiting.
Response from LuckystakeJul 18, 2025
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused during your verification process.
We understand how important it is to have your account verified quickly and transparently, and we regret the delays and lack of follow-up you've encountered. This is not the experience we aim to provide.
Please reach out to us again at [email protected], mentioning your username and referencing this review so we can prioritize your case and ensure it's handled by the appropriate team as soon as possible. We’re here to help and will do everything we can to resolve this for you.
Thank you for your patience so far, and we hope to restore your trust.
PD
PATRICE D.
I won $100 a few days ago but the App…
I won $100 a few days ago but the App keeps saying that I need more verification each time I send it. I think they’re just trying to keep me from redeeming my money and I am upset about it.
Response from LuckystakeJul 10, 2025
Hi Patrice,
Thank you for taking the time to leave a review, and we're truly sorry to hear about the frustration you've experienced with the verification process.
Please rest assured that we never aim to prevent players from redeeming their winnings — our verification steps are in place to ensure the security and compliance of all transactions. That said, we completely understand how this situation can be upsetting, and we’d really like the chance to look into your account and assist you directly.
Could you please reach out to our support team via live chat or email.
We’re here to help and will do our best to resolve this for you as quickly as possible.
We appreciate your patience and look forward to speaking with you soon.
Best regards,
The LuckyStake Team
AA
Aunt A.
Play elseware
Unless you enjoy waiting and getting the same automated copy paste response from support play elseware. They only redeem to their prepaid cards thst are emailed supposedly. I can't verify that because to this day I still have not been paid. Support gives the same automated response when ask why. Just play somewhere else.
Response from LuckystakeJul 10, 2025
Hi Aunt,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your recent experience.
Please accept our apologies for any delays in communication. During busier periods, our response times may be slightly longer than usual, but we are working hard to get back to every player as quickly and personally as possible. We understand how frustrating it can be to wait for a resolution, especially when it involves a pending redemption.
We’d really like the opportunity to look into your specific case and ensure it’s resolved as quickly as possible. Please reach out to our support team via live chat or email.
Your experience matters to us, and we’re committed to providing a fair and reliable service.
Best regards,
The LuckyStake Team
SI
Simon
Horrible RTP & Blackjack
The blackjack is so obviously rigged with the casino getting 20’s all day long while I get 22 every time. The slot selection is also terrible and they don’t have any good games. The RTP is also terrible so I wouldn’t recommend this site.
Response from LuckystakeJul 10, 2025
Hi Simon,
Thank you for taking the time to share your feedback — we're sorry to hear that your experience hasn't met expectations.
Our games are provided by reputable third-party suppliers and operate under certified RNG (Random Number Generator) technology to ensure fairness for all players. That said, we understand how frustrating this can be, and we’re always here to discuss any concerns or clarify how things work on our platform.
We’d appreciate the chance to look into your account and speak with you directly. Please feel free to reach out to our support team via live chat or email. We’re here to help and would value the opportunity to assist.
Thank you again for your feedback, and we hope to make your experience a better one.
Best regards,
The LuckyStake Team
