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Lucky Red Casino (luckyredcasino.com) has 324 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
luckyredcasino.com
Website
luckyredcasino.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
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Most recent review: October 2026.
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After a "big" win they said I had to verify my account, no big deal. I sent an the required and had to wait for 2 business days. Again no big deal. Wake up this morning and my account was set back to zero and they basically say there's nothing they can do about it..... This place is a SCAM
Response from Lucky Red CasinoJan 6, 2025
Hey Josh,
Thank you for sharing your experience, and we're sorry to hear this.
We recently requested additional details from yourself, so we can better understand and investigate this matter for you.
You're welcome to head to our Live Chat Support Team who are available 24/7 to provide information. We will then reach out to you via Email to investigate as mentioned.
Looking forward to your response Josh.
LG
Larry G.
Scrooged
Since Christmas I have deposited 500 dollars into this casino. At one point I had won just over 7000 dollars. I met the 55,000 in min play I had to achieve, and did this again with another deposit that had a min requirement of 5,500 in play. I finished with 3,005 on my birthday, Dec 29th. I decided to withdrawal my money and I had sent in the verification documents on the 26th of December. As of the 30th this had still not been approved. This morning when I logged onto check. All of my money was gone. I checked with the chat agent and they stated I should have received an email. The email stated that I had bet over the limit during bonus play time requirements. This amount was 10 dollars. During your bonus plays they lock down the machines you can play, but not the amounts. They also do not openly tell you this...
Supposedly they are refunding my deposits. We shall see...
Stay away from this casino. I am reporting them to the US Attorney Generals Office for review.
Merry Christmas everyone.
Response from Lucky Red CasinoJan 6, 2025
Hi Larry,
Thank you for taking the time to share your feedback, and we truly understand how frustrating this experience must have been, especially considering the great sessions you experienced whilst playing.
Our terms and conditions, including the $10 maximum bet rule during bonus playthroughs, are always available on our website and highlighted under section 19 of our bonus terms and conditions. We also do our best to ensure this information is accessible upon bonus redemption to help players stay informed. That said, we completely understand how these details can sometimes be overlooked, and we’re sorry for the disappointment this has caused.
We value all of our players and their feedback. Our support team is available 24/7 and is always here to clarify any questions or concerns about bonuses, terms, or anything else to avoid similar issues in the future.
As mentioned, your deposit has been refunded, and we sincerely hope you’ll consider giving us another chance in the future. We’re confident we can continue to help you enjoy your experience moving forward Larry.
Thank you
NS
Nikko S.
This website is a scam
This website is a scam. You can add money to your balance but to try to pull money out is like pulling teeth. They held up my payments for days even though I repeatedly provided every piece of documentation that they asked for repeatedly. It wasn't until I kept gambling and drew my balance down to basically zero (dumb of me I know), that they decided to "approve" my verification. Even then they stated that it could take days to even get the payment. Don't worry though they'll be happy to take crypto from you and pay you back in crypto. The entire thing is just fraudulent, very sketchy, and scummy. Do yourself a favor, stay very far away from this site and their fraudulent ways. Don't make the same mistake I did. These people are crooks.
Response from Lucky Red CasinoDec 17, 2024
Hello Nick,
Thank you for reaching out to share your concerns. We would like to address your recent feedback regarding the verification process and provide additional context to clarify our procedures.
Firstly, we regret any frustration you may have experienced during the verification process. Our aim is always to review and approve documents within 2-3 business days.
During this time, we understand that you chose to play back your balance while the documents were being reviewed. While we always strive to complete the process as quickly as possible to facilitate timely payouts, we cannot influence how players choose to manage their balances during this time. Please know that had your balance remained available, your winnings would have been processed and paid out as usual.
We value all of our players and love seeing new players win with us. Our goal is to ensure all verification processes are completed swiftly and accurately to enable speedy payouts. We hope this provides clarity and reassurance, and we look forward to the opportunity to welcome you back for future gameplay.
Best Wishes,
Ryan
MS
MR S.
If i could give no stars that would be…
If i could give no stars that would be better. Oh just the same as 95% of the reviews. Here. They kept my winnings because my dob was different on my id. If it would of been 100% correct they would of found any other excuse to not pay. Why is this site still scamming people?
Response from Lucky Red CasinoDec 17, 2024
Hello,
We would like to address the issue you raised within your review.
However, we have previously requested additional information from you to investigate this matter thoroughly and have yet to receive the necessary details to do so.
It is important to note that you mentioned the information used to verify your account was not accurate. As clearly stated in our Terms and Conditions under Players Representation and Warranties Section 13:
LRC reserves the right to withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction. For this purpose, we further reserve the right, at our sole discretion, to require that the Player provides us with a notarized ID or any equivalent certified ID according to the applicable laws of your jurisdiction. Falsifying, manipulating, altering or failure to provide this documentation within a reasonable time will lead to account closure and voiding of winnings.
To ensure a smooth and accurate verification process, all information provided must be up to date and correct. This is essential for us to guarantee that winnings are processed quickly and accurately.
Thank you for your understanding.
Ryan
Personal Host
BL
Brandy Leonard B.
STAY AWAY, NOT reccomended at all
I would give Lucky Red a -10 stars if possible. This site is BY FAR the WORST site I have ever played on. They give such high match percentages on your deposits because they are just going to get it all back. The games rarely hit & when they do, your LUCKY if you get back even a 1/4 of what your bet amount is. Not only that but their minimum cash out is $200 whereas every other site I've played on has a minimum cash out of $100. They also charge you an extra "processing fee" of $25 to pay it to your bank account. They don't charge to pay it to crypto currencies though. None of the other sites I play on charge you a processing fee in order to get your money. The games suck & seem very dated. Do yourself a favor & stay away from the place unless you just like throwing away your money cause this place is a SCAM & RIP OFF!!!
JL
JR L.
Deposited $100 and opted for the 450%…
Deposited $100 and opted for the 450% bonus offer. Ended up playing for like 10 hours to eventually reach my 50X playthrough after hitting some nice wins. Went to cash out, was told I breached the terms and conditions of the bonus by wagering more than the $10 max bet and they voided all my winnings to the tune of $9000. Be very cautious here, damn near impossible to get paid out if you come out ahead utilizing their bonus offers. Also, is this really a casino you want to play at if they dig deep into all your bets before paying you money that you won. Absolutely not! Good luck!
MS
Mary S.
Don't change phone numbers or lose phone, you won't get paid your winnings
I have played a couple months at Lucky Red Casino. Never had any problem until today. I finally do well on a game and I go to withdraw. I had already sent my proofs of id, address, and copies of cards I had used to play a little earlier. Rep asked if I had same phone number as when I signed up. I told them no, that I had recently left that employer and that phone and number, had belonged to them. Rep asked if I could get a bill showing my name tied to that number. I explained that previous company owned the phone and paid the bill. My name was not on the bill, they just allowed us to use the phone while employed by them. I told them I had to get a new phone and number after leaving company. I was told if I could not verify that number that I signed up with, I could not get my winnings. I did not win with that phone or number. I won it on my new one. I can prove my name, address, face, credit cards. I'm going to lose $700 because I no longer have access to the phone number I signed up with????? Not right at all
MP
Mike P.
Complete scam
I don't believe them when they say an RNG is used for Roulette. Even in "Fun" mode, they defy all mathematical probability. I would never use real money at that site.