Kelly C.
I believe that yes it's a scam in a…
I believe that yes it's a scam in a weird not 100% type way. I found lucky hands and as hooked immediately! After I started investing a lot of money into this casino I was on a bonus spinning $1.25 a spin the "China pots " was up $280 kept spinning going for the bonus got down to $30 and finally hit the bonus . The bonus' are great I believe and pay out . I started hitting the jackpots and one bonus was the multiple so I had jackpots and ten dollar coins x 25 which is a pretty penny I didn't get to finish my bonus it kicked me out the game I tried getting back in and NOPE says internal error. Yes I'm hot !! Bonus was getting close to about a grand and this happens! Not a coincidence ! I payy money to play and when the money starts looking pretty they jump ship and it's like spinning in circles and hitting a dead horse you get nowhere with he live support or there phone number. Didn't get to speak with anyone that could resolve the problem t.the finger was pointed at the next person. I was told the issue was being taken care of and they gave me $10 . R u serious! 10 $ after thousands I have spent with lucky hands that's 8 spins . So then hours and hours later I reach back out to support and still nothing! So I speak my mind and what gets me is support thinks that $70 in sweep coins was going to drive me into being satisfied and happy. Hell no it made me a lil more upset . I felt like they think I'm dumb ASF. So here we are today still waiting to see what internal error could have happened in the middle of a bonus . I do say that the redemption when u make it that far is really really awesome and easy!! I was impressed . Just wish this issue would get resolved and fixes so I can not be upset. Oh and I almost forgot . My dumba$$ has been still spending money with LH and now it says my transactions are failed. Like I'm being punished and abused bc I'm not happy with hitting a bonus and now it's like it never existed and support can care less.
Response from Lucky HandsMar 5, 2025
Hi Kelly, Thanks for your feedback. We understand our gaming provider had a technical issue that caused your gameplay to fail, and the game not to load. We're sorry you had this technical issue, we contacted the gaming provider to get the game working again. All combined , we provided you the sc you requested for the inconvenience. It is our understanding your purchases are now working and you are able to continue to play on Lucky Hands. We hope that your recent gameplay has been enjoyable as we try to provide a fun environment for our social casino and strive for a 5 star experience. Lucky Hands.



