Tom L.
I bought a pre-owned 2024 Air GT
I bought a pre-owned 2024 Air GT. Great car, until I received a message about an update which I accepted since I was on a phone call and clicked ok without thinking about it too much. As I was skipping through the ok, I noticed the phrase "1 hour 20 minutes" out of the corner of my eye. And then my car went dead. Not knowing what happened, I called Lucid Customer Care. I could not get through, and the automated system took my number to call me back, saying I wouldn't lost my turn in queue. Suffice it to say, the call never came. Eventually, my car came back to life, right around 1 hour and 20 minutes later. Lesson learned, don't initiate an update if you need the car, apparently updates can make the car inoperable the entire time the update is downloading for some reason. Since it was pre-owned, I had to submit information to the customer care department to get them to link the car to my lucid ID. I followed the directions specified exactly, and the automated customer care line told me someone would get back to me. Three days later, no one has gotten back to me. I called the customer care line again to see if I could get a human to look at this, and to no one's surprise, they took my number to call back "so I wouldn't lose my place in queue". I have no expectation that they will call or respond to my email. I don't know what else to do other than popping into the Lucid showroom and see if there is something they can do to help.