LucidchartReviews of lucidchart.com

They tried to charge me for all the annual plan ($120.00) when I started free trial ...

I've been using Lucidchart for the past 2-3 years, the app is very useful when it comes to making visual diagrams. Today however, I accidently got a pop up which offered 'one-click upgrade' of my plan, immediately charging me £40+. Upon quick Google, they claim to offer no refunds, however I proceeded to contact them and very soon I was refunded. This shows a very good service and customer service of this company, I passed on the feedback and hope they work on it!

VERY BAD SOFTWARE

Great generic-purpose diagramming tools. It could be even better with some UI tweaks, for example the possibility to add a row or column in between existing rows in a table, dynamic blocks that display text contained in other blocks, a better grid system for the table layout and others. I read some negative reviews about the billing method, but i didn't have any problem with that.

So I’m a student and have a free subscription. I was trying to convert my ER diagram to a pdf and was told I could use it for free for a week. I canceled the next day. Yet they charged my Amex $657. And here’s the kicker. I found a better site I had used previously and never even authorized the payment. They had my information from my free subscription id the only thing I can think of. Again. I am a student. This means my entire month of food budget is gone on a team (!!!) subscription!! What team?? My email address w them is my student email. Can it be any more clear?? Absolute TRASH company. If a company refuses a refund after less than 24 hours they ARE stealing it. And they know it. I’m so worried about how I’ll get through this raging hot weather with no money. I’m so mad.

Huge scam! Had to block my credit card to stop them scamming me out of more money. Do not use!

This company charge me $59.8 of team plan fee when I choose the individual plan. Big issue of company . Will seeking lawsuit . I comfirm with comfirmation email everything right . This is a totally scamming company!

We use Lucidchart for business. While the product is good, the business practices at Lucid are deceptive and borderline fraudulent. You can increase your license count (only by lots of 5) instantly online, but if you want to reduce it you have to create a support ticket. Support takes days to respond and do their most to make reductions or refunds close to impossible. I requested a license reduction on our renewal date - 'support' wrote back to me 3 days later saying I was 4 hours into the new month and so therefore could not be refunded. It's been over a month and this issue is still ongoing. I would highly advise that you avoid using Lucid products.