CSP-Nyack
Left at the airport
I was scheduled for a pick-up on a Friday evening 9:55pm but there was bad weather and the flight had to find another place to land until weather cleared. I called from layover airport and was told to call back when I got to the scheduled airport. I did not get to the airport until 2:30 or 3:00 am Saturday and the minute we landed I turned on my phone and called LSW. At first the operator told me the name of my driver and put me on hold. When she finally got back on she said she was sorry but that they could not honor my reservation because of the delay. Others were being picked up by their car services and I was tired and tried calling other services since all were shut down at airport. Finally I recalled I had UBER on my phone and called them. I got picked up within 15 minutes or less. My expectation could be off but I felt they could have been more helpful. I had not eaten since lunch on Friday since I was not expecting the layover (that airport only had a news stand with candy open). So tired and hungry and no way to get home feeling was a bit overwhelming. I was able to turn it around for myself but at 72 I wouldn't necessarily have had the resource to do so, other than wait in the airport until business resumed.