Lseat.comReviews of lseat.com

It's been 6 months since they sent me the wrong covers. No refund, I sent them my old covers for a pattern, no response, no covers no refund. This place sucks and it's not worth 10 cents because chances are you will get screwed over too

Beyond bad, their customer service is non-existent and good luck getting them to respond. They answer email only when they want to, and it you try to call their customer service phone number on their Website, then it tells you to "Use the website or email us" and then automatically disconnects you. For two out of two orders from them they got the color wrong (sent different color than ordered) and then denied it was their fault. They are really incompetent and pathetic and they have no honor, they do not stand behind their product and their service. I should have learned after my first order, but they have proved themselves consistently horrible.

On 14 Mar 22, I ordered two front seat covers from Lseat for my 2003 BMW M3. Similarly to many reviews, the front seat covers were made too short despite having confirmed my car's correct year, make, model, and pictures of the seats. When I received the incorrect front seat covers (approximately one month later), I had to take a day off work to go a local upholstery shop who clearly showed me how terribly short the new front seat covers were (in all areas). At this point, I begged Lseat to reach out to the upholstery shop (via an multiple emails and a picture of the upholstery shop's business card along with their with contact information) and so they could handle this situation regarding the correct measurements without me (the customer) being involved. Lseat NEVER contacted the upholstery shop to rectify this issue in which they created. Ultimately, I had to go back to the upholstery shop (Day 2-that I had to take off work), took the correct measurements (not my responsibility), and took 20+ pictures regarding Lseat's poor quality and craftsmanship in hopes to get my seats done and car back. I sent this information to Lseat who apparently didn't display a sense of urgency and customer commitment. To add to Lseat's bottomless level of unprofessionalism, they told me to ship their incorrectly made covers and pay for the return shipping fees ($29.00) before they would ship my corrected front seat covers. I refused to pay for any additional shipping fees because I already paid for them on my original order (when Lseat should have done their job right the first time). Again, I had wait about over a month (21 April 22) and I sent ALOT of emails to Lseat before I received the corrected front seat covers. On 25 April 22, I ordered my two rear seats covers from Lseat (I really didn't want deal with Lseat anymore; however, I didn't want the front seat covers not to match the rear seat covers should I have purchased the front seat covers from a different company-[perhaps I should have]). Just like the front seat covers, the rear seat cover was made incorrectly too despite confirming my car's year, make, model, and sending pictures of my original seats. Again, I had to take off work again (3rd day) to go to the upholstery shop and took measurements (This is NOT the customer's responsibility), took 20+ pictures of the incorrectly made seat covers, and emailed this information to Lseat. Additionally, I asked them to contact the upholstery shop (they NEVER did) and expedite the new covers to upholstery shop because I was without my car. Several months past and during this time, I found several other dissatisfied Lseat customers on various forums. In fact, one dissatisfied customer conducted some great research and found the Lseat's business tax records which listed the registered owner as: Mr. Ping Yang along with his current address. As a result, I sent one last email to Lseat/Mr. Ping Yang which advised of legal action. At that time, I also notified the Texas Attorney General and BBB regarding Lseat's deceptive business practices. Ironically, I received the corrected rear seat covers about one month later. This whole ordeal began in April and finally ended in October 2022. This nightmare lasted about six months to finally end and to receive the correct products that should have been right from the start/at the time of payment. This was an absolute miserable and unnecessary experience with Lseat. Their products and customer service is the worse than I have ever experienced. Therefore, I would recommend two things: 1.) If you read any reviews that rates Lseat two stars and above, please be highly skeptical of their validity and as to whom the real author is. 2.) Run not walk...RUN away very very fast!!!! Don't waste your time and money because your time and money can be spent with much better companies. I will NEVER recommend this company to anyone who cares about the car and perhaps you should not either.

DO NOT DEAL WITH THIS COMPANY. I dare you to call them, they will never answer. I have spent good money and have no seat covers yet and its going on 9 months with back-and-forth emails and no seat covers. Beware if you are paying with your credit card because after 60 days you will get no refund from your credit card protection. This company is very clever and will lead you on over 60 days and then they GOY YA ! . THEY WILL TELL YOU 2-3 WEEKS for the delivery; this is just a scam. PLEASE learn from my bad experience. If you think my review of this crooked company is BAD you should see the horrible reviews posted on the BBB site, RATED a flat 'F'. I give only 1 star because this is the lowest rating on this very informative rating site.

I ordered seats in January of 22 for a BMW M3. They sent the seats in two weeks and when I went to install them, they used trim material that was wrong and could not be installed well as a few other errors. I sent them an e-mail and they said send them back and they would rework them. (my expense) Then they ghosted me...... visa can't help since its past 60 days. I am trying to find their address to pay them a personal visit. Please advise if anyone knows. All I can find is a p o box that I sent the seat covers back to. I filed a complaint with the state of Texas. It is now October...... car has been sitting without seats and I am ordering from a different vendor. Info from the Better Business Bureau....... Please read and notice BBB can also not fined their physical location. They have an F rating. A quote from BBB... Beginning in December 2018 to date, the BBB of Houston & South Texas has received numerous complaints and customer review on LSeat that exhibit the following pattern; It has been alleged by consumer complaint and customer reviews, LSeat does not send consumers the correct item ordered. Consumer complaints stated they are directed to return the incorrect item to LSeat at their expense. When the item(s) is returned, the correct order is not sent to them. Consumers allege, LSeat accepted payments for orders, but the products were not sent or received. Many consumers stated that LSeat stopped responding to request for updates on orders and refunds. I will follow up with a post in the near future on North American Motoring with the exchanged e-mails and link that here. I will also including photos of the problems. I too had ordered from them in the past and got lucky. This time they just took my money.

They suck. First they do not have the correct colors so be careful when you order. Then when they make a mistake you are going to be charged to exchange the seats. Also they do not fit correctly. They fit like garbage. Then you will not receive all the parts in your order. Best of all they do not have a phone number you can never speak to anyone. They suck. Finally they will ignore you emails. Do not buy from them it’s garbage

I am having same experience as others. Took the seat covers to a professional installer he showed me that the covers are not even close to the originals in the way they attach. Sent the company an email as their phone tells you to send an email then hangs up. Received one response basically saying it was my fault that I got the wrong seats and now they are ignoring all messages. I will keep looking for another way to contact them otherwise I will just call the credit card company and refute the charge

They sent the wrong cadillac seat covers. I returned them at my cost and then they turned around and sent back the BOTTOMS only of the set they sent the first time . Asking for help via e-mail goes to never never land .with every thing I am into only having the bottoms for my $600. US $ I would have better off NOT sending the wrong ones back and just try and sell the set , can't do that now .