Cra-Z-ArtReviews of lpfpuzzle.com

I just purchased my first craz art puzzle started sorting it and noticed that a lot of the pieces are put together looked at the back of them and they aren't even cut. There are 2 pieces missing and 3 pieces that go in the same spot. Awful puzzle will not buy this type again

I received a RoseArt wooden puzzle for Christmas last year (2025). It was missing one piece. I contacted Cra-z-art since RoseArt was acquired by LaRose Industries (Cra-Z-Art). At first I thought they were going to take care of the issue by giving me a puzzle of equal value and quality. I sent pictures of the puzzle box and the puzzle with the piece missing at their request. Cra-z-Art said the puzzle was sold in 2005. It's not 21 years old. It was bought in a shopping mall in Springfield Missouri in December 2025 by my Aunt for a Christmas present for me. She did not save the receipt. Oh well. Now I know what company doesn't stand behind quality control. I will never purchase a Roseart, Cra-Z-Art or LaRose Industries product. Buyer please be aware.

Cheap products. 0/10 would recommend.

In November I put one of there puzzles together. There was one piece missing. I tried several times to e mail them. E mail s returned. Not a good e address. Next I tried to call them. I left a message repeated twice my phone number. I have not heard from them. Next I had taken a photo of the puzzle and missing piece. I printed it out and sent it in a letter to them. I am still waiting to hear from them. I will again try to reach them.. However I know this is the worst customer service I have ever received. I will not be buying more puzzles from this company.

I received a puzzle from this seller on Amazon. Puzzle was very nice but missing a piece. I contacted customer service and they said they would send the puzzle. Nothing sent. I contacted them again and they changed it to 6 to 8 weeks to get it. Never sent it. Sent another string of emails and they ghosted me. Never sent anything and refuse to reply. All their BBB complaints also go unanswered. This is the worst customer service team and company I have ever dealt with. Please save your money and buy from someone else.

I had a puzzle piece missing from a new puzzle. Customer service went through all the trouble of data gathering and 8 months later, regardless of the follow up emails, they are now ignoring me. I will not buy anything from this brand again.

Puzzles are cute, however I had one puzzle piece missing. I reported to cra-z-art, and at first it appeared that they were going to replace the puzzle. It has been three months, and I have not received the puzzle nor a response. Last email wasn’t even answered. Company ghosted me, probably to get out of replacing the puzzle. Customer service wise, I cannot recommend cra-z-art.

I purchased a 1000 piece cork board puzzle, Kodak premium colors ,"Covered Bridge" produced by Cra-z-art. The packaging hypes it up but this is the worst puzzle ive ever bought. There are only 4 or 5 different shape pieces and most all of them easily fit together with Any other piece. Plus its missing 11 of the border pieces. No enjoyment here, only anger and disappointment. Never buying from this company again! Stick with "Springbok" always Quality .