Cra-Z-ArtReviews of lpfpuzzle.com

FOUR missing pieces and one extra piece in a brand-new puzzle is unacceptable. Mistakes happen, but after reading other reviews it seems that this is a common occurrence. They say they'll replace it with another lkq, but we don't even have a choice on which ONE they send. IMO The offer should have been a coupon for four puzzles (the number of missing pieces). We gave them a second chance to improve their customer service to no avail. We'll avoid buying puzzles from this company in the future.

Never again. Missing pieces. Too many pieces that are the same and can possibly fit in one place only to find out they go in another. Ridiculous.

I really wanted to give this company the benefit of a doubt but they are absolutely unbothered by their poor customer service. I purchased a 2000 piece puzzle only to find that at the end of putting the puzzle together I had 3 unrelated pieces left. Beyond that I was missing 4 pieces to the puzzle I put together. I contacted their customer support and was immediately contacted requesting information related to the puzzle. The email stated they will send a replacement of equal or greater value. Needless to say I never heard from them again. I resubmitted the issue and here it is over a month later and no communication. As an avid puzzle person I will never purchase anything from this company again including art supplies.

Got a puzzle and had 3 missing pieces and 3 duplicate pieces. They say that if you are not satisfied to call or email them which I did twice by phone and email. They never got back to me. Overall nice puzzles, but their customer service sucks. Better chance of hitting powerball than getting them to do anything. I will not be buying their puzzles in the future.

We purchased a Cra-z-art puzzle. It was missing pieces. I used their online contact form to report it. No response. I completed a 2nd one. No response. So then I called. Of course you can only leave a message for this type of issue. Left a voicemail, and it’s almost a week later and, no response. I will NEVER purchase anything from this company for myself or any of our 8 grandchildren. Can’t remember exact dates, but 2 online forms completed in August andSeptember, voice mail left in September. Terrible customer service.

duplicate pieces of jigsaw puzzle and missing pieces - 300 country compilation by Tom Wood. I will never buy this brand again!!!!

WORST COMPANY EVER! My kid started building it for one hour and it wouldn't even stick together. I bought it from the dollar tree but that doesn't mean that it can't even connect. "would NOT buy".

The puzzle was Spring Mill by Abraham Hunter the box was sealed and the bag with the pieces was sealed and the puzzle had 22 missing pieces I never bought a puzzle that had so many missing pieces. I will never purchase a puzzle of Abraham Hunter again. Never in all the years I have done puzzles did I get such a horrible experience of missing pieces.