LOZURI Inc.Reviews of lozuri.com

Beware of this company. They did not send what I ordered. Would not refund or offer to send what I paid for.

This is the most UNTRUSTED company. Do NOT WAISTE YOUR MONEY. ITS A FAKE CIMPANY !!!!!! I ordered a max Mara dress in June and I never got it it was over 900.00$ . And NEVER GIT THE DRESS AND NEVER GOT A REFUND!!!!!!!PLEASE SPEND UR MONEY WISELY

I purchased a pair of shoes 3 months ago. they never shipped. When I then asked for a refund I received ridiculous emails assuring me that the refund would be processed. I to this day have not received the refund or the shoes that I ordered. This has been the worst customer service i have ever received. DO NOT I repeat DO NOT buy anything from this site. I am convinced this is a fake seller

I’ve been purchasing from Lozuri for an about a year and never had an issue until now. I bought a bag about 2 months ago. Nobody contacted me to let me know that they had issues with shipping until I asked about a mont and half ago. Since then, I’ve been fighting them to refund me the money. So far. Nothing! Their website says refunds are processed within 2-3 days. Do the right thing! And reimburse me my money!

They never shipped my shoes, they told me after a week they would cancel my order and refund me my money. I followed up for 2 weeks about my refund - they are a scam company. I had to do a charge back through my credit card, their Google reviews are misleading.

Almost 3 weeks, never shipped ANYTHING, not refunding the money, even after multiple assurances. This company will scam your money, I will most likely have to chargeback with my card but dont ever deal with this company, they are a SCAM. Will update if I receive my refund ever.

I placed an order for a jumper at over £1k on 8th June. I waited until June 23rd, but when there was no update on my order and after 2 separate queries from me, they finally decided that the order was not being shipped and cancelled the order on July 1st. I have now, as I write this, waited 40 days and counting for my refund. I have sent 9 where is my refund update e-mails, each of which has been replied to with a nice, friendly, but no update reply. This is an order that was never dispatched, not a return. Please can I have my money back............ I will update this if I get my money back..... To anyone considering, please beware, the site has prides itself on its customer services but my experience has been shocking. As I said I will update this if there is a happy ending but currently I feel like I have lost over 1k of my hard-earned money.

I placed an order on Sunday, 13th July, and expected to receive tracking information by the 18th. When no tracking details arrived, I contacted support. They assured me the order was on the way but mentioned they were experiencing issues with their supplier and couldn’t provide a specific delivery timeframe. On 23rd July, I received an email stating that my order was still processing and that I would receive tracking information once it became available. As compensation for the delay, I was credited 4,000 Prestige Points to use on a future order. The next day, on 24th July, I was informed that my order was being cancelled due to ongoing delays. I replied to that email saying I did not want it cancelled, under the impression that it would arrive within a week. After receiving no response, I followed up again on 27th July requesting that they proceed with the cancellation, as it had already been 10 working days with no meaningful update beyond “still processing.” When I didn’t get a reply to that either, I had to use the website’s bot to speak with someone new. I’m now waiting for a refund. In total, this experience has wasted 17 days, and the 4,000 Prestige Points they gave me are useless, as I won’t be ordering from this site again. I’ve also asked about the timeline for the refund but haven’t received a response. To make matters worse, the site has since gone offline, showing a “maintenance” message that’s still there as of now. To anyone considering shopping with them — save yourself the hassle. This has been a frustrating and disappointing experience from start to finish. Update: I had to open a case with PayPal, and I finally received my refund after 58 days. If you’re planning to use this site, I strongly advise against it. But if you do, make sure you pay through PayPal and keep records of all your conversations with them as evidence.