Jarred
BEWARE! – terrible quality/horrible service! You'll regret it...
BEWARE! – terrible quality/horrible service. Spa cover was promised to be delivered on a certain date and was 3 days late! Their clueless staff kept promising it would ship from their office but never did until it was too late. Then they used a third party freight company who put a forklift through the box so it was damaged and useless. Fought with them to ship me a new one (all of sudden the burden of the damage was on my shoulders)! A month went buy and it wasn’t until I kept calling that I got an update that it coincidentally shipped to me when I was complaining. Asked to speak to the manager, they said he would call me…it’s a week later, still hasn’t called me. What’s worse is that I have a giant damaged hot tub cover in a very large box…and they want me to arrange to get rid of it! The nerve of these people. I want it backhauled (to be arranged between Low Cost Spa Covers and SEKO logistics) – but it’s not my responsibility…it’s theirs! Don’t bother talking to Karla or Kim (they just answer the phones – useless. Good luck getting a hold of a manger (who isn’t RUDE!). Stay away from this company…’pay half price, pay twice’…you’ll regret dealing with them.