Rich S.
They cancelled my order four weeks after confirming and being paid!
Four weeks after numerous confirmation e-mails Low Cost Spa Covers sent an e-mail cancelling my order. Their BS claim was my address is in a rural area the common carriers don’t deliver. Complete lie as the carriers like R&L routinely deliver my neighborhood, a heavily populated beach community in southern DE abutting Ocean City Maryland. They refuse to provide anything when asked for the trucking company names who supposedly don’t deliver, instead simply canned responses. They then processed a refund through my Amazon payment claiming I cancelled the order on a card I have paid off and don’t typically use for anything this costly. Avoid this sleazy company. PS - Their response is pure BS. They refuse to share who the carriers are they claim don’t deliver to my address. As a neighborhood of newer homes, LTL carriers routinely deliver; my moving company had a 53’ trailer in front of my home… Their own web site states they would notify in a few days of order if they can’t deliver to your address, not over four weeks later. They did not return phone calls actually requesting a live discussion. My address is not rural, actually a very popular beach community. Look at other reviews and see they do this BS often. Shop elsewhere… we can assume there is a reason they are mot available on Amazon.
Response from LowcostspacoversMay 18, 2025
Rich, Thank you for your feedback, and we truly regret the frustration and inconvenience you’ve experienced. Your order was placed on April 16th, and on May 13th, after multiple attempts to coordinate delivery, we contacted you to explain that our partnered freight carriers were unable to service the delivery address provided. We rely on national LTL carriers that operate 53-foot trucks, which unfortunately face access limitations in some areas—particularly those classified by the carriers themselves as outside of their standard delivery zones. We understand your frustration, especially given that you’ve had other deliveries to your area. While we don’t question your experience, we must rely on the routing data and restrictions provided directly by the carriers we contract with. We're not able to override their service limitations, and after exhaustively checking for alternatives, we were left with no other option but to request an alternate address or cancel the order. As no alternate delivery address was provided, the order was refunded in full. The refund was processed through Amazon Payments to the original method used at checkout, in accordance with Amazon’s policies. We're unable to direct funds to another card or account. We understand how disappointing this was and sincerely apologize for the inconvenience. While we weren’t able to fulfill your order, we remain committed to transparency and respectful communication, even in challenging situations. Sincerely,