LowcostspacoversReviews of lowcostspacovers.com

These people are scammers, take your monies keep it for 1.5 months. I call they tell me it will be shipped and I call again and they say maby next week ect. They say its done.. "LIE" Very rude CS . After confronting them with the fact they keep putting me off and they tell me it's ready to ship being the fraudsters they are I was reporting them to my bank. My monies got deposited back into my account. Also to note after I purchased this cover I was getting bank alerts about fraudulent charges on my card not sure if it's related to this place but quite the coincidence.. STAY AWAY WOULD BE MY RECOMMENDATION...

Seam became unraveled within 6 mo. They responded to the complaint by requesting the purchase info, which they already had. The only receipt I had was from the credit card, which they claim wasn’t a receipt. I decided too resist myself. The cover is super light weight (I question the foam density) and does not sit flat without all 4 clips fastened. I have more evaporation with this cover than the previous 4. Horrible product, bad customer service.

I placed an order on Sept 22 and responded to their email to confirm the order that same day. After some back and forth I was told they couldn't deliver the cover because it was in the mountains and the truck couldn't get there. I assured them it was a main road perfectly accessible to semis as it was being delivered to my management company. Apparently the address wasn't coming up right in Google so I provided a pin GPS location, screenshots, and the address to a church next door. They responded saying they can't deliver to churches. I said no, that church is in the same strip mall and next door to the management company. Crickets for like 5 days. I responded back with my management company's other location (this location comes up on Google just fine and is also accessible to large trucks) and told them to let me know which location they would be delivering it to. They finally responded saying they are not allowed to deliver to "addresses associated with lodges". To be clear, this is for a house... but we all name our vacation rentals up here and the name of my house has "lodge" in the name. So anyhow, for 10 back and forth emails over the course of 2 weeks, where I told them repeatedly that it was going to the management company, at the very end they decided to tell me they wouldn't deliver it and they were cancelling my order. They also charged my card right away, so I've had the charge on my card for 2 weeks. Awesome! So glad I wasted my time with them.

DO NOT BUY!!! Cover didn't even last 1 month before ripping at the seams. The material of the cover is about as thin as paper. They blamed animals despite the last cover being over 10 years old and having zero tear / seam issues. Horrible customer service and tried to sell me a new one after getting a month out of the old one. I cannot stress enough about avoiding this company.

Never received the product and was denied a refund of my order. After several attempts to resolve the solution with customer service, customer service repeatedly said it had already shipped but could not provide a tracking number. I eventually asked for a refund after a month and a half and was denied. After posting this review, Low Cost Spa Covers issued a refund

Ordered the cover and it took longer to receive than promised(two weeks). I got a notice that they couldn't deliver it to my house that I would need to that it delivered to and address in the metropolitan area. So I had it delivered to a friends house. (no big deal) when I ordered they had my address. Once I picked it up and installed it I realized the 4 handles ( that I paid extra for) are on the sides opposite of the tie down straps. If you don't pay extra the handles they are on the side with the tie downs. really?? Very confusing, So BEWARE. When i asked to purchase some rubber handles to have them installed locally on the side with the tie downs, I was told that cant happen?? I wish I would have looked at the reviews before I purchased from this company really disappointed. Karla in customer service was professional, but no help to my situation. If you do purchase from this company please read the fine print. Hope this helps someone...

They suck..... dont even think of wasting your time with this company

The Low Cost Spa Covers replied saying they replaced the inserts of the spa cover under warranty and that I agreed to the $195 shipping. It was only when I received the replacements and proceeded to take out the old inserts that we discovered the long slit in the vinyl cover of the actual insert. When we receive the whole cover new, it arrives fully assembled and it is not necessary to remove them for our own inspection - but, apparently, you should. The damage to the internal vinyl covering the insert itself (not the outer cosmetic cover) was neatly split for about 5 feet in a straight line. That didn't happen while it was in the outer cover. It had to be installed that way and, clearly, nobody inspected it as it would easily be seen. As for someone intentionally slicing it at the factor - who knows. But there is no doubt that it was split before the factory ever shipped it to me. Now the assertion that I agreed to the $195. I did believing that there was some type of factory failure. When I found it appeared to be intentional and not a failure with the 5 foot long slit, that is where I wrote Low Cost Spa Covers to send them photos showing them what was the result and had their poor inspection or negligence or intentional cutting the 5 foot gap in the vinyl missed the obvious. That is when I felt that that poor, damaged product that was shipped to me in the first place resulted in me having to pay the $195 shipping. A cost I would not have incurred had their QUALITY CONTROL INSPECTORS actually preventing the damaged product from leaving the factory. Yes, I have used you folks for a long time - you say 15 years - probably. I've had spas since about 1998 and have replaced a lot of covers. My business is the successful marketing of luxury homes, and a lot of them have spas and I have recommended you to them. Next time, I'll just show them an internal photo of your work quality and suggest they should look elsewhere for a more responsible vendor instead of a vendor trying to explain away the obvious to try to save $195 that I should not have had to pay had I received a spa cover w/o defect. That is just a poor business decision on your part and I'll do my best to make sure to recommend another spa cover vendor. ================ this is my first feedback below. Don't use them. Here is my eMail to them after they refused to refund my shipping cost paid of $195. This after showing them photos of intentional damage and poor workmanship of the two spa inserts when it left the factory. Thank you for your response. I appreciate your acknowledgment of the feedback and the time I spent documenting the issue used to benefit you as well as myself. However, I must express my deep disappointment in your company’s position and the unwillingness to take full responsibility for what was clearly a quality control — or worse, ethical — failure. Let me reiterate the facts: Upon opening the outer cover to replace the failed foam inserts, I discovered that one insert had a clean, deliberate cut, of about five feet, through the vapor barrier — damage that could only have been done intentionally and caused the premature complete failure of your spa cover insert. There is no plausible scenario in which this could have happened accidentally or gone unnoticed during a proper inspection by your crew. The second insert had sealing defects significant enough to allow moisture intrusion, which they did. While I respect your assertion that “all products undergo thorough inspection,” that statement is irreconcilable with the condition of the inserts I received. Whether the issue stems from negligence or willful sabotage, the fact remains that a defective product was shipped to me and failed prematurely as a result. The damage was clearly factory-originated, and I provided photographic evidence supporting that. To then charge me $195 in shipping to replace defective inserts — inserts that failed due to what appears to be intentional internal damage — is, frankly, unacceptable. The unwillingness to refund that shipping fee speaks to a lack of accountability that undermines your company’s stated values of pride and quality. I am realistic and did not expect your agreement, but I did hope for better integrity. I’ve done business with many companies, and when a serious manufacturing failure is identified — especially one suggesting intentional employee misconduct — the response is typically more proactive, customer-focused, and ethically grounded. While I do not expect further action from you at this point, I do want it on record that this situation was mishandled. I hope your leadership team reviews this incident seriously, investigates how such a product left your facility, and strengthens your inspection and ethics protocols so that future customers are not placed in this situation.