LoveStreamReviews of lovestream.io

Update: thank you for the apology, it should not have taken all of this. To clarify, and to be transparent, you did not call me immediately to tell me anything about it being delayed. You called me at 3:00 PM and I was at work. I called you back at 5:00 PM. I still have the messages on my phone and the timeline where I called back so that’s not true. You never went to the courier for the second trip because I contacted them. They said that it is not a commercial business and that they do deliver on the weekends no matter what. They never scanned it into refuse it. No worries. Do better! We are humans with feelings. Don’t cover up. I inquired about their booth on 5/14/26. I paid in full on 5/15/26, to have their booth delivered prior to my son's college graduation party 5/30/26. Booth was to be delivered 2-3 days prior but promised the day before. I signed the contract. I was to complete an "attached graphics" form to personalize the booth. I completed it 3x's. Each time, they claimed not to receive it and sent me another person's personal information stating they hadn't received his "personalized graphics." I sent a long letter showing I personalized it 3x's and I was not that person. They finally acknowledged and sent me a "mockup" of what I designed. I approved it. They claimed they mailed it via one shipping company on 5/27/26 (3 days prior when I should have received it by then). Their tracking never went anywhere. I was called by an employee 5/29/26 (night before the event 3:54 pm) to say they were issuing a refund because it was stuck in delivery (although they said if that happened, they would expedite same day). No other explanation just stuck. We bought backdrops/props/canopy we couldn't use. We were on/off the phone for hours. She sent me another tracking number from the second shipping company this time and said it would be here 2 hours before my event because the co-owner was going to the airport to personally expedite it overnight. 5 minutes later, He called to say he tried to pay $400 to overnight it and the shipping company rejected it because they don't ship to residential/businesses on the weekend (but the first employee said it was sent and gave me the tracking #). Being in the legal field, I contacted the shipping company, and they said no one ever came, they could see worldwide "attempts," and it would have to be scanned in to be rejected, and no one could go through the airport, so the company lied to me. I requested my refund. They tried to force me to sign an NDA "refund waiver," They held my money until I threatened BBB & bad reviews. I refused to sign an NDA. I had to pay an online service. I have all Texts/Emails. This company claims they have a different string of events but ask them to show you. They claim they tried to do everything to help but did nothing but falsify information. After threatening to take them to court and sue for 10x's the amount they owe and give them a bad review, they tried to give me a "Refund Contract" with a non-disclosure in it saying that we came up with an agreement not to talk about them, disclose what happened, or mention any names. It had a "Non-Disclosure" agreement attached. I refused. I never agreed to those terms. They finally refunded my money after I threatened to sue them and offered a free rental next time AS IF THERE WOULD BE A NEXT TIME when no remorse was shown, and I would get it IF I signed the NDA. They released the money June 02, 2026, although I paid May 15, 2026, and they never shipped my booth and cancelled May 29, 2026, the night prior to his party. No telling how many people they did this to. You don't see too many negative reviews because people were likely forced to sign a "Refund Contract" non-disclosure agreement. How tacky. They will come on here to say it didn't happen, but I have every single email from them and all the text messages along with the day I paid, received my money, the two shipping numbers from both companies, etc. All I wanted was a sincere apology and my money back. After making excuses and trying to sneak and have me sign a non-disclosure, I felt it was necessary to let people know to be careful. I was forced within hours to come up with a way to get photos after they failed us and we were left with all the things we purchased for the booth. Shame on them. They came on the last post and falsified information to make themselves look good, then flagged my because I posted names. I still know who they are, do that's good. Next time, take the time to actually keep your word, care about the consumer and their events, and don't do sneaky NDA's masked as "Receipt Contracts" when there is no such thing. You didn't provide a service, so the money should have been refunded immediately, not hide behind a contract you made void. So sad with all the hurt in the world. Your company needs to do better with people.the

If you're looking for a photo booth experience that doubles as a lesson in disappointment, this is the service for you. The printer apparently viewed "printing photos" as more of a suggestion than a requirement and spent most of the event refusing to participate. Guests loved posing for pictures they would never actually receive. The backdrop looked like it survived several natural disasters before arriving at our event. Wrinkled, flimsy, and held together by what I can only assume was hope. As for the props, imagine someone emptied a dollar-store clearance bin into a box and called it a premium package. Broken glasses, bent signs, and plastic junk that somehow looked old and new at the same time. The best thing this company provided was a reminder to do more research next time. Save yourself the frustration, embarrassment, and wasted money—use literally any other photo booth service.

I had booked the booth by lovestream in September 2025 for my July 2026 wedding and put down a $450 deposit. In February due to personal reasons I needed to cancel the contract. It has proven extremely difficult to get a hold of an actual person at this company. My mother and I have called and emailed numerous times over the past month and been constantly rerouted to automated messages. Finally, after weeks of this we received an email today asking if we would like to cancel our contract and lose our $450 (again appeared to be automated). While I understand we signed a contract, I find it hard to believe we couldn’t get our deposit back when when we initially tried to cancel we were 5 months away from the event. I was hoping to talk to an actual person and work this out. The money issue aside, the fact that it was such an involved process to even speak to someone regarding our need to cancel was incredibly frustrating and makes me feel a lot better about not using them for my event. All other vendors I have booked have been easily accessible and incredibly responsive…that was not the case with lovestream.

The quote provided before reservation was not accurate and after reservation they wanted to charge more. Also offered no refunds after the reservation.

We rented two photo booth units for a corporate event, but one arrived damaged — the ring light and phone holder were broken, making the unit unusable. We sent photos the same day, returned the equipment exactly as instructed, and requested a partial refund for the booth we could not use. Unfortunately, we traveled in for the event and had this shipped to the venue so we had no way of inspecting the equipment early, which is very common when planning conferences around the US. After weeks of back-and-forth, the refund was denied. We were told the only option was a future rental credit, which doesn’t help when the purchase was made on behalf of a client and the equipment failure was on their end, not ours. The support team was polite, but the policy prioritizes protecting the company over taking responsibility for damaged equipment. We paid for two units and were only able to use one — and were still charged in full. If you are renting for a client-facing event and purchasing on behalf of a client, be aware: if equipment arrives damaged, you may still be held financially responsible. Their resolution was limited to future rental credit which meant we—not the rental company—must personally refund the client for equipment that did not work, while holding a credit our original client has no interest in using. Any future use of that credit requires us to risk another event on replacement equipment that may or may not arrive functional. Edit: we did request to cancel one of the two booths but since we could not cancel due to their cancellation policy, which I totally understand, we decided to keep both booths for the event and even ordered a second backdrop for it! This request to cancel one of two booths should have had no impact on us receiving two working booths or the outcome of a refund request for their failed equipment. It seems like they sent us a broken booth expecting us to only use one and not notice the other was broken. Additional context: The shipment was delivered directly to the venue while we were traveling in for a destination conference. We did not have physical access to the equipment prior to setup, and the damage was discovered and reported as soon as we were able to break from an active 800-person conference. As event professionals, we rely on vendors to deliver functional, event-ready equipment without requiring advance oversight. In this case, that expectation was not met.

My wife and I rented one of their so-called “photo booths” for our wedding on October 4th, and it was a complete disaster. The equipment was fully charged the night before, set up early in the afternoon, and everything worked during the initial test. But when our guests went to use it around 7 PM, the iPad was completely dead - despite not being used for hours. We immediately contacted their support team, but they took forever to respond, leaving us without a working photo booth for our entire wedding night. It was frustrating and embarrassing, especially since we had planned this as one of the fun highlights for our guests. We shipped everything back the next business day and asked for a partial refund, since we paid extra for the printer and paper that were never used. Instead of taking responsibility, they’ve been dodging our messages, giving us delayed, dismissive replies, and ultimately claimed “everything looked good on their end” - refusing any refund at all. The lack of accountability and customer care is unbelievable. A company that ruins someone’s wedding night and then refuses to make things right shouldn’t be in business. If you’re considering renting from them, do yourself a favor and look elsewhere. EDIT: They mention in the reply below that we used and didn't return the printer and paper. This is and outright lie. We didn't print a single photo, and returned everything to them.

An absolute fiasco and the lone stain on an otherwise flawless wedding day. The “photo booth” is literally an iPad slapped onto a bargain-basement $200 printer. That’s it. No enclosure, no backup, no professional-grade components—just overpriced hobby gear shoved in a box and rented at premium rates. All your photos will be thrown in a password locked album, but the password will be given out to all your guests without discussing with you, and you won’t have any control over the photos that are displayed. If you need something removed, you’ll have to beg the company to do it for you. The printer choked after a single photo and never recovered. According to Reddit threads and dozens of other reviews, this isn’t a fluke—it’s the norm. Even though the company remotely adjusted the printer, it still wouldn’t function the rest of the evening. We have over 300 photos taken and no one could print anything, and we even paid for extra paper! Despite explicitly instructing staff to call my day-of coordinator, tech support blew up my phone in the middle of the reception, wasted precious time on pointless troubleshooting, and still delivered zero. Post-event, customer service shrugged and said “that’s how the product works.” Translation: they know it’s broken and rent it out anyway. Bottom line: save your money and your sanity. You could DIY the same setup for a fraction of the cost—and, unlike their rig, yours might actually work. Stay far away. Edit: I have no outgoing calls to this company on my wedding day, so their claims of answering at 1am are a completely lie. I texted them at 9pm in the middle of the reception, while the printer consistently would not work, that is all. We specifically chose this photobooth because it included a printer. The printer allowed people to take a psychical copy, not one that just lives on your phone. The company claiming that the printer malfunction is perfectly normal and that I should be satisfied because we took 300 photos on a rented iPad that we couldn’t print is literally some of the worst customer service I’ve ever encountered. A partial refund is literally the least they could do, as I couldn’t even use the extra paper I purchased. I gave them an opportunity to fix their mistake and they act like I shouldn't have and just went right to a negative review. LoveStream keeps trying to report this review to get it removed, because it looks bad for them, but I’ve provided Trustpilot all the necessary documentation to support my claims. Please, for the sake of your wedding, use anyone else.

We ordered the package for a graduation party- the printer never worked and after hours on the phone with support they noted that the printer was not close enough to the ipad- they were right next to each other. Emailed the support to discuss concerns-no response.