LoveScotch.comReviews of lovescotch.com

Delay for delivery and shipping (12 days), package missed and returned because of that. Package have been open and stolen (certificate and glass by who? Hotel or lovescotch who behave like thief) Lovescotch juste take le 56$ on 176$ order. They are just thiefs. Edit after the answer: First my name is not "Justin" it's litteraly written on truspilot. Second, like you usually do you don't talk about the 12 days that have been taken to ship and deliver instead of the 5-7 days written on your website Third, insurance should have covered the loss Fourth, the package have been refused by the hotel because you were 5 days late, I wasn't there anymore. I didn't refused anything. The hotel did because I wasn't there anymore. You keep ignoring fact and answer on the part that interst you. You just thief that's all. Edit 2: I've ordered the 19th November and it's consider as "pre-holydays". You just lie on you capacity to deliver up 5-7 days that's all. And I've paid for YOUR lies that you put on your website. Check all the the others people on trustpilot: you are not a trusted seller. Your are juste exactly the reason why people just prefer Amazon or other big sellers.

Terrible customer service, from shipping the wrong wine to poor communication, product quality, and the refund process. I received the wrong order, but they insisted it was correct, despite selling one label and shipping a different one. The order also arrived during extremely warm weather, with the wine bottles hot, indicating long heat exposure. Getting a refund was a lengthy process, and I found their lack of concern about the temperature of the wine bottles alarming.

Had to refund a purchase because the items were out of stock. I had to contact them to ask about the tracking, then they told me they were out of the product. Very bad communication, I would not use them for any purchases.

This is a nightmare.!! I wish I would have read the reviews before placing an order. Their customer service is non existent, no phone to call. When you reach out to their "delivery company" they say to contact the retailer because "the product is missing". How can it be missing if you say you "delivered it". Absolute scam! I got my porch camera files to prove you're liars and scammers!!!

I ordered (at good prices) a couples of different whiskeys..... After a number of days, I ask about the order, and they don't have one of them ( I really wanted it! ) And refund that one (which I have not received several days later) Then I tell them I leave town in a week and ask them to hold the shipment - response is " I will monitor and manage your shipment, don't worry, it's under control" Two days later, they ship it anyway Just poor execution, false promises.... Bad business Hope they don't mess up the rest of it.... Go elsewhere for your purchase

Absolute scam. BEWARE! Provided tracking number and then they recalled it 2 weeks later. Poor customer service, asked for phone number to call and email (5 days later) claimed they did not have a phone number. 2 months later, they replied the bourbon was returned to their warehouse & they could not send because they ran out of the item.

Ordered 5 times. First 4 orders were 5 Star flawless. Last one, a zero star nightmare. Out of stock on 4 of 5 items...even though web said in stock. Charged card, no ship, no e-mail for 2 weeks....then e-mail back and forth on substitutes....settled on in stock substitute items....still no ship..... I paid by CC, so reversed the $215 charges just over 5 weeks after the order. They have NO phone number and would not call me despite repeated attempts.

Placed an order and it took six weeks to tell me that they are "out of stock" and obviously a completely incompetent company.