LovesReviews of loves.com

I am totally fed up with the cashiers at the fuel desk and some of the managers just lying to my face , to lazy to job correctly ,or don't know how to do the job and trying to argue. the stores where I ran into the problem is #360(horse cave ,KY sept.20,2024) (they was nice and didn't argue but still didn't resolve my problem because they didn't know how. Store #244 (Jackson, TN) (lied to my face and said it wasn't possible. Refused to even try. 9/20/2024 around 5am). Store #637 (Payette, WI ticket# 4674938 - 09/07/2024) (Argued, was rude, lied and claimed it couldn't be done . claimed they had different software from other loves travel stops. When I said I would call in the guy and younger woman replied they didn't care. I overheard them complaining about a driver that they actually had to call the cops on I wonder why.) Store #332 Burbank ,OH (09/06/2024) (manager with short bleach blonde hair said it could be done instead of saying she didn't know how . ticket #97463698) Store #177 (Kansas Turnpike #2251876) after multiple transactions claimed I cant used my debit, business debit for fuel which is completely false. (09/02/2024). Happened at store #177 Kansas turnpike again at 6 am 9/23/2024. General manager Dirac Kimber told me they are on the easy go system and they could accept corporate cards where I can get my driver code mileage, and other information. I showed them one way to also it in cash then they started accepting cash. I told them you can do it with a credit card and I was told to leave. All the while store manager Joseph werly who didn’t know I could get the information on cash pay until I said so kept talking while I was trying to explain to the aforementioned general manager that the information could be manual imputed even on credit cards. If you did know how to do it why keep talking aggravating me while I’m talking to your boss? Yet saying I’m disrespectful when butting into me and your boss conversation is totally disrespectful if no one asked or was talking to you. The thing I wanted at every store was to have the driver code, miles. company, and trip number. I know most would say what's the big deal? I don't get my fuel surcharge if that information is not on there and its actually their job. I lose between $1-$1.67 a gallon its really starting to add up since I fuel at loves exclusively. Its not bad enough people block the pumps and take 30 minute, shower and even block pumps off to take ten hour breaks and no one does anything now they wont even do the job they are hired for. I have tried with cash ,same problem. Debit card , same problem, even use my personal corporate card , same problem . Then go to another store no problem. I even call customer service to lodge an complaint and she advised that I should go to love that I don't have a problem. That just not possible because I'm not in the same area all the time , don't control traffic or the weather. I got in touch with tech support at the advice of store #360 manager and tech support hung up on us. How can you fix this issue? Probably more training and getting rid of rude, and people that don't want to be there(store#637 would be a good place to start.) The congestion at the pump could be solved by mangers walking the lot and actually calling tow trucks and towing trucks. The word would get around quickly . If a store manager or any manager cant enter a transaction manually demote them. That a clear sign of the quality of employees that store will have . How can you expect the employees to do what the managers cant? Someone could actually look into these complaints from time to time. Hire me as a customer service consultant to travel from store to store as boots on the ground t get these stores back on track. Another problem is people bringing pet into the truck stops around food which is a clear health hazard. These aren't service pets. This is not only frustrating it’s a sad situation when you have general managers that have no clue. I even took a picture of the general manager that told me I had to leave .

Accidentally booked the wrong RV site in South Dakota, so couldn’t make it (wrong direction), and I realized my error only about 20 minutes after booking. Called to get it changed and they refunded the booking and I just needed to make the new one. Turns out they still charged a 50% fee for cancelling. That would have been just about the cost of booking the other site, so we just didn’t bother booking and stopped using them for fuel and supplies. We had already spent over $600 on them over the past two weeks. Opened a case with customer support and have not received any sort of response. Chances are we’ll just be using Pilot and Flying V from now on for our trips.

have gone to this loves many times and have seen different gms over the the few years I've been to store 730. The new Gm Melissa that's currently running the store is very rude not nice to her staff nor does she have any compassion what's so ever for her customers. I was waiting in line to get a few items the cashier was trying and did ask for assistance, no help. So i walked over to diesel side where the cashiers where on their phones and trying to clean showers. Standing their I could see the gm sitting on her phone ignoring the fact customers are trying to get their stuff payed for and leave. I'm sorry but 2 people at diesel, 1 on the gas side struggling with line of customers but yet she's sitting on her phone in the office while her crew is on phones and not caring about nothing else. I won't be back to store 730 they have lost my business for good. She really needs to have better communication skills n learn to be more nicer to her customers. Maybe she isn't in the right position if she can't be respectful to her crew or to us customers.

Called 25 minutes from Circleville Ohio saying the driver left 20 mins ago. 5 hours went by and I got to the shop there and the manager said he had another road side then I said that was 5 hours ago so he lied. Now he's been back and they just put another truck in the shop before me

I'm only giving this review because it needs to be addressed. They obviously get paid by the hour,because it makes absolutely NO SENSE, to take 3 hours to change a blown out tire. PLEASE !!! Pay them differently, they were in no hurry at all,time is very important to professional drivers. Products need to be delivered, and we all have a job to do. Review your cameras and watch how YOU pay them to ride the clock..

Gas price on the large sign says unleaded 2.89 when you get to the pump, that's the price for 88 not unleaded. The actual price is over 3 dollars.

I stopped at the love's store on hwy 285 in mossy head florida . The pumps were malfunctioning and could only pump 0.17 cents worth of gas . I then tried another pump could only pump 0.80 cents of gas , then I gave up and left . My bank showed they withheld 175.00 dollars from my account for 0.97 cents worth of gas ? I will not use any love convenience store again .

Highly disappointed in loves westmorland ca. They fired one of the best maintenance workers. Now when we go it’s dirty the trashes are full and the restrooms are a joke. I have been told by other employees that the manager does choose favorites and it’s a sport for him to get those he does not like to quit . It’s sad how managers get a superiority complex and play God. Only things is when they think that the ones they are seeing as dumb and not knowing their rights. Shame on the district manager Carlos M because he is just as guilty. I’ve had the pleasure of knowing the employee fired for the past four years and before he even started working for loves I told other that I have not ever seen anyone who is excited to go to work each day but love it and takes pride in the work they do . He was so passionate about loves he was covered in loves merch everyday outside of work too. I recently hired him to paint my house and still amazed at how disciplined in taking the time to do it correctly timely and clean. HR you should be ashamed too he turned to you g for help in this situation two years ago and then this time you don’t return any calls and go by the managers say so. Go check your store see who’s doing all the work now the shift leaders are. Just because they asked about the hours . Lies lies humiliating the employee he jumped hoops in hopes he would get the hours when they were available shd when they were more lies. RAUL DE LEON SHOULD BE INVESTIGATED FURTHER EVEN DOWN TO HIRING BECAUSE I HAVE ANOTHER STORY FROM my own family who applied and professionally would check weekly. Why post your hiring then say your not at the end of the month. it’s glamis season you are busy . This person was qualified they had just been working for the subway in Brawley but you profiled them by your liking not by their work . Crazy sad because that kid was one of the hardest working disciplined kid who never missed a Day of work. Your loss he is now serving our country and ranked up before leaving boot camp . Boycott Raul de Leon and Carlos who fills his sons truck up on company gasoline and do your employee training videos too