Love PlugsReviews of loveplugs.co

My item arrived with a thick layer of dusty grime. The presentation and handling of the product was so horrendous to the point that the image will forever be on my mind if I were to use it (which I’ve decided to just trash it since they don’t pay for return shipping costs)

Ordered a product (in stock at the time). Payment went through. Received confirmation order, and tracking information. Then nothing for 3 months. Contacted support to find out what the issue was. Nothing for 2 weeks. Finally got a hold of them to find out my order had been canceled with no reason as to why. They offered to reship for free. I accepted. weeks later, order canceled again. This time product was out of stock. Now a waiting game for a refund. 0/5 stars. Will not be back

I have experienced terrible customer service from this company. After placing five orders over a period of eight or so months, I had problems with three of those order. With the last order, I received two separate emails for the two different items I order. After receiving the first item, which was gifted to someone else, I checked the shipping status of the second item only to find out that item was said to have shipped with the first item. After contacting the company about the error, they responded five days later asking for a picture or video of the original packing showing the item received and the other item as missing. I explained that the first item that was received had already been gifted and I no longer had the item or packaging to provide a picture. They told me they could not help with THEIR MISTAKE without a picture or video. I will not be doing business with this company ever again. On another note, it is quite obvious that all the positive reviews for this company on trustpilot.com are completely fraudulent.

Received an item which fell apart before use. Sent photos in an email within the week and the company will not reimburse me and called me a liar. Wanted an unboxing video to prove the item was in poor condition on arrival. However the item only fell apart once I actually handled it. Split into three pieces. Very poor customer service, and very poor quantity item. Sad because I was so excited.

Recently ordered a device from love plugs took six weeks to receive it and does not work. I would not recommend this vendor for any purchases

Placed an order and did not receive it for over a month. Reached out to service after I didn’t receive an update on my order after 7 days and was told the product had shipped and an email already sent (‘check my junk mail’). Requested the email be resent at which point I was sent a shipping email for that day which won’t work until my package is done n Canada (sent 12 days after placing my order). LovePlugs is international so my order is coming from China, eventually maybe. I have no confidence after one month that this company intends to honour my order. When I email for clarification I am sent a generic form letter that does not address my concerns.

Chinese con artists

Ordered from loveplugs.ca which is a linked company. Ordered at the beginning of January and it's the end of March and my plugs haven't arrived. They've taken a tour to Quebec twice while I live in Ontario and I still don't have them. The company endlessly blames covid though that makes no change in why they keep going everywhere else. I was told that at this point it's Canada post's issue but as I'm not the shipper I can't fix this. Love plugs refuses to refund or reship. Do not buy from them. Worst customer service experience ever. Eta that I had to have my credit card charge back as it's been three months and their email this morning was no more helpful than the last 20 telling me to deal with the shipping company myself. Last place I'd ever order sex toys from ever again.