Steve
Terrible company
Terrible company. Bought a pair of shorts for the wife via Debenhams online. They were far to small. Emailed Lovelace twice to see how to return the product as instructed on the Debenhams return page and have received no e mail back. Will complain to Debenhams as they shouldn't allow a company to sell via their website who dont allow returns. I think they want you to give up if they never reply. Not happy. They finally contacted back and asked in an email why I was returning the shorts, even though I had told them twice. They are now asking for photos of the front and back of the shorts, photos of the packaging it was sent in and photos of the tags and labels. They will then let me know if I can return the shorts. The shorts were sent to us with no labels or tags. People beware this company does not want returns!! Update. Even though I let them know on a few occasions that I didnt have a printer, they would not send me a label through the post for me to put on the parcel. You will not get a refund. Everything is done to stop it. Complaining to Trading Standards and Debenhams.