Consumer
Outstanding Reputable Customer Service
I was skeptical about purchasing from this company initially. I own several pieces of fine jewelry and know what a reasonable cost is and how I want to be treated as a higher end consumer. There isn’t a lot of grand marketing and one wonders how their pricing can be so competitive. And, due to the fact there is no store front, I wondered if the gold was legit. I decided to make my first purchase a couple years ago simply based on the email exchanges I had with the company. The diamond cut rope chain purchased was solid 14k with a lobster clasp. It was magnificent. Love Bling encouraged me to take it to my jeweler. My jeweler verified it was everything Love Bling said it would be, furthermore, said he could never match the price. I typically buy gold pieces knowing what they weigh. After my experience with this company that became a secondary issue. Today I made another purchase for a teenage girl. I had specifics in mind. The company immediately responded to my email inquires and generously had his niece put the piece on and sent me a video. It was the epitome of customer service. This company serves as a model for how a small business should be managed. They know they exist because of customers. They do everything they can to gain trust, respect and satisfaction. They have earned mine.