Love & CraftedReviews of loveandcrafted.com

The shipping address got screwed up and before I was made aware their expansive "refund policy" eliminated the ability for the company to refund or to reship the product. So unfortunate to not be able to support this company and products. Be careful when ordering.

Horrible never again I ordered my wife and daughter the gold hug ring almost 2 weeks ago for Mother’s Day and I paid for quick shipping and I have yet to receive it and have emailed a bunch of times and have yet to hear a response absolutely ridiculous will never order from them again and I advice others to not either

They don’t refund your money. After you place the order the attach a tracking number instant so they can say it left the warehouse. When you are checking the tracking number it only has an estimated delivery date which changes each day to the current day. If you want your money back. Talk to your bank, they can chargeback!

Worst customer service, even worse product quality. Item was weeks late, only for the silver coating on the ring to rub off in a matter of days.

Never received my order and could only communicate through email with bots. Would not ever allow me to speak to a person.

Terrible customer service. Phone calls go unanswered, and email responses are painfully delayed.

Needed to return items that absolutely looked nothing like the pictures but could never get them to send me where to send the returns! Must have emailed them w forms at least 6 times……still waiting! Do not buy anything from this company .

Absolutely disgusting con merchant company. Bought Necklace 4th of Feb 2024, with extra shipping and promise of receiving before Valentine day. On 15th February emailed them to say I did not receive item, and as it is past deadline asked them to cancel order. They said it will be dispatched soon. I said I no longer need it they said it is already dispatched! It eventually got dispatched on 25th February and arrived 29th February from an address in UK. I contacted them to return item, they send me an address in USA and requested tracked delivery and an email with tracking & postage information. They are not paying for return of the item they send me after I cancelled the order and it is costing me another £12 to post to USA. Why did you send it to me anyway? I was with in my rights to cancel order and get s refund before you post it to me? Now I lose 2 delivery fees doing nothing wrong other than trusting you, and you who are at fault lose nothing! Disgusting customer service disgusting con merchant company, and to top it up the actual necklace looked really tacky and cheap so no reason to keep it at all. Avoid this company at all cost.