SALLY C.
Been trying to reach them about my…
Been trying to reach them about my order 31068 And they never got back to me. They used to be so good about responding! I couldn’t change my address !

The best selection of real mink and faux mink lashes.
Lotus Lashes (lotuslashes.com) has 186 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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SALLY C.
Been trying to reach them about my order 31068 And they never got back to me. They used to be so good about responding! I couldn’t change my address !
Amira H.
I keep trying to email customer service but my emails won’t come through
Lena C.
I ordered liner and glue in 1 but was never told on the site it was only 1 per order not what requirements needed to be met. I'm furious.
Amber P.
I took the quiz and I was a first time customer. I was given 2 coupon codes and neither one of them worked. I had to pay full price. I emailed the company and have gotten zero response.
Response from Lotus LashesNov 1, 2021
Hi Amber, Sorry for the confusion! During our current promotion prices are marked down up to 40% off so the only codes that are active at the moment are LL10 and LL15.
maple B.
the price said it was 45 dollars but i got charged for 63 dollars
Response from Lotus LashesAug 29, 2021
Hi Maple, Sorry for the confusion! After checking on this we have confirmed that the amount you were charged is correct. Charges are made in USD. The $63 you were charged is USD. The $45 that you saw is in AUD. Hope this helps!
B.
I haven’t received my order, yet I’m receiving a review …?
Response from Lotus LashesJul 21, 2021
Hi B., So sorry to hear. Please contact us at [email protected] so we can look into this for you!
kaleigh B.
My lashes were sent to the wrong place! I never got them!!! **Update, after correspondence with the company I have still not received my lashes. I was told they were sent to my old address and that I thought I had changed my address on their site. I was then told that I would have had to have contacted them in order to change my address and then sent them a screenshot showing that my correct address is actually on the site therefore this is an error on their part not mine. I have already told afterpay I will not be making the rest of my payments since lotus lashes is not doing anything to get me my order. I will continue to leave reviews and contact the better Business bureau as well. To some people it may seem silly to you however for me it took me putting money aside to get these. And I did that for three paychecks because things are so tight right now. Then to get them sent to my old address and not getting any help from this company. Apparently greed supersedes customer service with this company.
Response from Lotus LashesJul 16, 2021
Hi Kaleigh, The order was shipped and delivered to the address that you provided during checkout. Also you did not contact us to change your shipping address. Your address on your account is NOT the same as the shipping address. You would have needed to contact us in order to make changes to an existing order.
Marissa H.
I didn’t receive my package
Response from Lotus LashesJul 12, 2021
Hi Marissa, So sorry to hear. Please contact our team at [email protected] so we can assist you with this.