Ingvard
This rewiew is all about my shipping…
This rewiew is all about my shipping experience, from the USA to Norway. I ordered on 21.08.25 and I got my package her in Norway today 30.09.25. Not happy, not good. This could be caused by : 1. A very slowly shipping service/company. 2. An employer that don´t really know how to send and order correct to Norway. 3. An employer that dosen´t have the correct custom paper to follow the order. All 3 causes was in my case/order relevant. And especially missing correct custom papers/information. The customer service regarding my order when problems occurred was also vey poorly and slowly to responding to me, then I contacted them about this, my missing order, and missing custom information. In my case the main invoice for custom was missing. I think it´s very strange and very odd when customer service tells me that they usually don´t have an invoice with the order. How can my order go through custom in Norway without an invoice for custom. What´s nomral in the US is one thing, but when you send an order from one continent to another. You don´t need to be brain surgeon to understand that. Another company in the US is IHerb.com that I sometimes order from. They use only 4 days from USA to Norway, and the use DHL Express. I give them an A grade. Lostempire Herbs use 1 month, sorry Logan, your company, my shipping experience is an F grade. 😫 I the products are better than the shipping service. 🙂 Solution to you Logan: 1.Get a shipping company that don´t use a month to Norway. 2. Make sure you have employers that can handle a shipment/order to Norway. 3. Make sure that that employe know how to include all the necessary custom papers, custom invoices that needed for shipment to Norway. With my shipment experience described here I can´t recommend anybody from Norway or maybe I include the Scandinavia as well in this. ☹️ Regard, I. Clausen
Response from Lost Empire HerbsSep 30, 2025
Hey Ingvard, Thank you for sharing this feedback with us. We're so sorry things did not go according to plan regarding the delivery with your shipment. We're grateful that you gave us a chance and wish things would have gone differently as we do not wish a bad experience for any of our customers. We've refunded the items purchased for you and have taken your feedback to heart as an opportunity to grow. If you do come back to give us another shot, please reach out to us as we would love to provide you with a coupon and look into alternative shipping options for your country.




