Jennifer D.
I made an honest mistake
I made an honest mistake. I ordered a loop and not a case from this company. I didn’t really understand from pictures that you also needed a case. I had literally just ordered a brand new case from a different company. This was explained to customer service. Instead of just refunding me my money for the loop, they said I’d have to pay to ship it back which is half of what it cost for the product to be sent to me. Very unprofessional. I’ll never order from this company again. The right thing to do would realize I made an honest mistake and just refund my money instead of literally making me pay for a mistake.