Loopy CasesReviews of loopycases.com

I have had 2 orders processed and have yet to receive them. I placed my 1st order early Nov, when I didn’t get that order they sent it again. Now that order has not come even though I was promised this order by Christmas. I’m not sure why this has happened as I’m a long time loopy customer but I’m not happy about it at all. Not sure what to do about it now. Support has been ok, but not quick to respond and haven’t been contacted since the 2nd time I didn’t receive my order. Hopefully loopy can make this right.

I think the loopy case is a great concept. The actual loopy makes it much more convenient to hold your phone up and type and to take photos. Even compared to the pop-up style. The case is a little flimsy and turns a tinge of yellow over time. Designs are cute. Customer service is, meh. That said… The case totally heats up my phone to the point that it shuts right down. I actually thought it was an iPhone problem at first and went to Apple for their support. They couldn’t determine an issue, however, replaced the hardware for me after repeated complaints. Still didn’t fix the problem long term. I ended up upgrading to an iPhone 15 Pro Max … AND guess what? This phone is now overheating. BRAND NEW! To the point it is actually burning. Then completely shuts down because it’s a hazard. Indoors, not in the sun. Talk about ruining an $1800 device. In the moment, several friends have felt the heat and were blown away (no pun intended). Unbelievable, I’m surprised I haven’t seen more complaints about this. Or people are just not connecting the dots. I can’t even have the phone in a purse pocket or laying down flat on something before it takes minutes to overheat and BURN your hand. Last purchase for the Loopy is all I can say.

I ordered a loopy case for my iPhone 13 max. It will not fit my phone properly, no matter how I try. One corner of the phon simply will not snap into the case, and the slots for charging and right side buttons are inaccessible with the loopy case on. I have never had these problems with other cases. I will not bother trying to contact the company. They obviously make contacting them as difficult as possible Don’t wast your money !!!!.

Horrible customer service there’s no phone number to call them and they don’t respond to emails. I ordered a loopy case and a loop and they did not send me the loop so now I’m out five dollars.

The cases are cheap, flimsy plastic. For $50 it’s a crappy phone case with a couple holes. The $5 “loops” are one loop. Who used a plural for only one item? Companies that want to screw you. They claim to have 66k reviews with a 4.9 rating, yet here it’s littered with bad reviews. It’s all false claims. Don’t waste your money. Oh and the best part? You’d think you were paying for some original design, but nah, they just shove the extra loop parts behind your phone so it bulges out. What a joke. Not to mention they make their reviews look like trustpilot colors on purpose. What a scam.

Ordered 2 cases and returned one because changed mind. (shipping charged deducted from refund) Cases are cute but I felt they were flimsy and over priced for what they were. Had case on a brand new Iphone for a week and now the screen is destroyed. Below is the response from the company-Not impressed with this product and would not advise purchasing as it is literally like not having a case on your phone. Thank you for the information! We understand your concern. We went as balanced as possible for the bumper size/thickness to ensure it was comfortable to use yet protective for daily wear. We appreciate you coming to us with this issue and we're sorry to hear this issue has happened to her phone. We hope it can be fixed swiftly. While we design Loopy Cases for maximum protection, we cannot guarantee 100% device safety. Loopy Cases are not liable for any device damage or data loss, as accidental damage can still occur under specific circumstances. We definitely recommend the tempered glass for accidents like this. Usually, they perform WELL, to say the least! We all rock them here at Loopy HQ and LOVE them. As a matter of fact, we can even send her one right now on the house because we want her to be totally protected! If you'd like to stay in the loop and take us up on it, please verify your address for us and we will get that sent out right away!

I bought 2 items from this company, only one turned up. After several emails I would get the occasional reply on how they couldn’t help me cos they didn’t pack a packing receipt. Customer service is awful. Quality of cases is equal to cheap eBay. Avoid

I was so disappointed with not only the case but the support was horrible. My case was dropped 12 inches from the ground and the case didn't protect it. My screen broke. This was within a week of buying the case. It took me almost a month to get a refund and then they kept $15.00 from my refund for shipping. So much for 100% satisfaction guaranteed!