Ruth Ann S.
Dont waste your time cuz no reservation gets made
Prices are great but I booked a flight, received an IN PROCESS confirmation# & then 12 hours later get an email to call them. When I call, the guy answers saying "Hello" in very broken english & proceeds to say "no one is available to help you, call back tomorrow." I figured the reservation is no longer good as it has been too long so I make another reservation, with even a better price. The next morning I call to confirm that flight has been made, only to find out neither reservations were made. I kept having to tell the agent that "I cant understand you!" cuz he kept speaking a foreign language. Final result was no flights made by lookbookflight & never will be made by lookbookflight!! Was able to get a flight, a few hours later, on the same WITH a different agent/provider. Never again lookbookflight!!!!
Response from LookbookflightsNov 21, 2019
Dear Ruth Ann Spaulding On behalf of Lookbookflights.com we apologize for a negative experience with the Customer service. We understand your frustration at not having been properly replied to about your travel plan and got redirected to a Spanish Help desk representative. Basis your negative experience and to avoid future impact on user experience, we would be implementing round the clock support for our callers. We are going to require our customer service representatives to ask for email address apart from a call-back number for a follow-up. We will also be holding a mandatory review session to ensure representatives are aware of the proper procedure for transferring calls to supervisor for a better user experience. We want to thank you for bringing this issue to our attention and your feedback is an effective part of that process. We can only try and hope to learn and improve with your feedback and should you need us for any travel plans do let us know.