Dustin Van W.
couldn't find my online order even…
couldn't find my online order even though they called me to collect payment ahead of time. wait was long. second time this happened.
Response from Long Wong's Hot wingsAug 1, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your online order. We understand how frustrating it is when an order cannot be located after you've already been contacted for payment, and we're sorry that this happened to you. This is certainly not the level of service we strive to provide. Since you mentioned this was the second time you've experienced this issue, we would appreciate the opportunity to learn more and identify what went wrong so we can prevent it from happening again. Please give us a call or ask to speak with a manager during your next visit so we can personally address your concerns. We truly value your business and hope you'll give us another opportunity to provide you with the excellent service and food our customers have come to expect from Long Wong's Hot Wings – Peoria.