Long's JewelersReviews of longsjewelers.com

Long Jewelers- Chesapeake location: BUYER BEWARE. do not trust your diamond to get cleaned or repaired and if you do get it looked at immediately. 30 years shopping solely at this store and my engagement that my husband there was switched. I have the certificate and a different low quality diamond . Heartbroken. Trust gone

my experience with this store wasn’t good at all even after my past complaint that were responded to very politely. me and my family were going out to eat at a near restaurant close to the store and even though we had some issues the first time at that store the responded to us kindly and respectful, we had some time before our reservation at our restaurant and we decided to go to the store to see if they had any rolexes in store. we went in the store talked to a very kind and polite seller named chris and told he showed us the models that were there. we saw one that we wanted so we asked if we could see it. we liked it so we started the process of buying it. the LADY that was with a customer that previously had treated us very poorly saw that we were getting the watch and got quite frustrated at that and came up to our seller and started telling him come in the office right now he said can i just finish up she said no right now put the watch back or bring it with u acting like we were gonna steal the watch in a store full of cameras and security. We didn’t take any of that personal we just found it odd, he came back out about 3-4 minutes later continued with the process of buying the watch. As we were about to buy the watch the LADY that was previously with her own customers came out of nowhere and started saying we couldn’t buy the watch because we already bought 2 in the past under my dad's name, we were respectful and said that’s fine but this time my mom want to give as a birthday gift and the watch will be her name. The lady preceded to ask very personal questions such as is her name on the card which is none of her business. then we said yes and she continued with her customers. A guy came out named Bob and was at first kind and polite but as the conversation went on he started to get hostile after he asked us what the problem was and we told him that we felt discriminated for our skin color and my parents accent. He got very defensive and started saying th at’s not true, implying that we were liars and that we were the problem. I felt bad for my parents because we never went through any situation that would make it seem like we were getting discriminated. We kept going back and forth but he said something about our last review, because we said that we wanted the names of the people that treated us poorly. He said “so u guys can say they are terrible again” which made us seem like they knew who we were from our past time visiting the store and which is why they were treating us that bad. Because me personally i have never seen someone get so mad and hostile with you for trying to buy a 16k dollar watch. my mom left the building crying because she felt embarrassed at the situation because everyone in the store looked at us as if we were trying to steel or use a stolen credit card. we got our watch we started to walk out and bob just continued to say that they aren’t racist that racism doesn’t exist in that store. After he said that i felt like i should stand up and say something because i know he was clearly not being truthful. i said what we experienced today was a prime example of racism and he raised his tone and said there is no racism in this store boy in a loud tone which even me being 16 years old felt that was completely unacceptable for an individual that i don’t even know talk to me like that. A moment supposed to be a happy moment, mom give me my first rolex was transformed in my horrible moment seeing who that people treat my parents, my mom cried my dad sad and me feeling guilty to have that terrible idea to go back in that store And please no spend your precious time anwer the review with fake sorry you did once abs treat my family worse at 2nd time