LollipuffReviews of lollipuff.com

This is to the owners of Lollipuff I have been using their service for over 3 years. im not a hermes expert so I had my bag authenticated by this company paid around $100 us to authenticate. After Authentication I paid for the 2nd hand bag over $12,000. Took the bag to hermes to get repaired. They took the bag confiscated the bag and now im out 12,000 + I told them about the situation and all they said was it confirmed by our Experts and there is no financial grantee

Very bad experience with them ! They gave me an afirmative and a good certificate for a product that i also bought because of them , and after a few days they changed the certificate from authentic to counterfeit !! This is unacceptable for an authorized platform to issue such certificates. You can't play with people like this when they are paying for the poor services they provide. I don't recommend it, I'm honest and I'm very serious!

I paid $25.00 to find out the item I had was not authentic because the zipper was wrong. I was told there were other reasons, but to get an inauthentic certificate would cost another $25.00. I didn't need a certificate, I just wanted to know what they saw so I would be better informed in the future. I couldn't get that information. If they know what they are doing, why won't they give me more information? Hmm? This is what I spent $25.00 on. It's not about the MDSE. I was able to get a return on my purchase. Is this how they work so fast, by not giving any more information than they want to take the time to do?

I am giving them a 1 star as recently I’ve purchased an item via a reseller and their authentication service is just rubbish. I’ve sent them many emails to request them to outline the outcome of their authentication details in a professional way in ONE email summary, it appears Fey the owner neglects to care or understand this basic request. I would not recommend this company.

Do not use this service. We were testing their authenticity service for the product which was purchased in directly operated store, the product was 100% authentic however we received report as it is counterfeit. - We regrettably confirm that this XXXXXX XXXXX is considered COUNTERFEIT. We sincerely hope that this item was not expensive, can still be returned, or better yet, not yet to be purchased.

After reading these reviews I decided to do a little digging and sure enough the earrings I sent to Lollipuff for authentication actually are probably genuine CHANEL. The stamp is perfection. They are 1996 and have some wear. But her reason for not authenticating was the backs were wrong. At first I agreed until I did a Google image search of the backs - the only thing that came up were CHANEL earrings. The only thing I can guess is they had lost their rubber portion that sticks in that little hole in clip Chanel’s and she didn’t have the foresight or give a rats ass enough to realize the clips are identical to other Chanel earrings just without the rubber comfort piece

I trusted some handbag "influencer" on YouTube when she claimed that she used Lollipuff to authenticate her Celine classic bag. So I followed suit without researching the company. They claimed the bag was a fake, but didn't give very specific reasoning. I moved on with my life, until I was in the Celine store recently and made friends with the associate - who happens to have worked for Celine for many years. I told her my story and she insisted that I bring it in for her to inspect, as a one-time favor. While she was clear that she couldn't give me a formal authentication, from looking at every detail and comparing to the one currently sold in store, she was certain that the bag was authentic. She told me to contact the service to complain, which I have done. I expect nothing from them at this point. Chalk it up to $100 for a lesson learnt. DO NOT USE THIS SERVICE! EASY $100 TO CLAIM YOUR BAG IS FAKE.

Fei Deyle incorrectly authenticated a $2400 Chanel bag for Poshmark. Not only did she deem it inauthentic when it was in fact authentic, but when asked for details about why she deemed it inauthentic she was incapable of giving any evidentiary support. When pressed for more information other than “there are errors” she stopped responding to our email. She is a sham company and not to be trusted with high ticket items. We had to drive 4 hours to Chanel to prove the item was authentic by Chanel themselves. There are many reputable authenticators out there such as Carol Diva, Authenticate First and Real Authentication. There’s no need to use this abysmal company. Poor determinations, poor customer service, dangerous for business.