AB K.
Cry for help
I have a completed invoice for $6 (40 IPs) but my IP credit balance still shows zero. I cannot extract any IPs — the system keeps asking me to recharge. Please check my account and manually add my IP credits or help me resolve this. My invoice number is 2087454826618163200.
Response from LokiproxyAug 19, 2026
Hello, thank you for your feedback. After reviewing your order, we confirmed that the $6 payment was a wallet top-up, and the funds have been successfully credited to your LokiProxy wallet balance. The balance has not yet been used to purchase the 40 Short-Term Residential IPs, which is why your IP Credit Balance currently shows 0 and the system prompts you to recharge. You can use your wallet balance directly to purchase the 40 IPs without making another payment. If you encounter any issues during the purchase or IP extraction process, please feel free to contact our customer support team, and we'll be happy to assist you. Thank you for your understanding and support.