LokaliseReviews of lokalise.com

We've been a client for years, and during contracting had always added a "no auto-renewal" clause as is our standard practice. Then last year during re-contracting Lokalise silently removed this term, and then when we went to cancel (80 days is advance of renewal) they are telling us that actually we have no auto-renewal clause and oh it's a 90-day notice period to cancel (which is manifestly excessive). They also did not reach out ahead of time to discuss the contract, clearly hoping in bad faith that we (and other clients) miss the notice period window and get locked in against our will. Given our prior working relationship we hoped accomodations could be made, however they basically said F-you it's your problem not ours, too bad. As a result, I'm writing this review and highly advise avoiding ever working with them.

We'd been using this service for a number of years without issue, but our renewal price more than doubled so we decided to move elsewhere. We were then unable to cancel within 90 days of the end of our yearly subscription, forcing us to stay on a hugely inflated price. At no point during our earlier conversations about price increases with multiple representatives, where we clearly said we will leave, did they inform us of this clause. Yet, we have yet to be shown a copy of the agreement that we agreed to containing this clause. Shady business practises. Find one of the many far cheaper alternatives. Avoid.

Terrible business practices with forced price increase, 90-day termination notice, pricing extremely and intransparent (unlimited keys but they bill you for every word edited, even manual ones). Don't get tempted by AI features, they are both subpar and overpriced.

Really awful experience, won't recommend at all. They renew your plan even if you canceled it. We've been their paying customers for more than five years, canceled the plan last year, and they billed us again. When we asked for a refund or a change of plan on the same day of the renewal, they said it wasn't possible. The 'cancel subscription' option is still broken on their platform.

Kent er iemand de financieel directeur Gokhan Mark en een begeleider Alice Helena?

They sent me an email saying that I was being lazy and relaxing on the beach. I though it was one of my freelancing jobs but when I opened the email, i saw that it was one of these disrespectful sites I came here for a review. If you cant respect your early customers you wont ro your own. They see you like money, they dont even care about making an API that is understandable. You cant just delete your account too.

Fell for the old/new pricing bait and switch. We signed with them 3 months ago, to then be told that unfortunately we are suddenly on a "old" pricing plan which unsuprisingly doesnt have the features/functionality that we need, and this would be another $8K annually

- they lost some data and ask me to recreate this on my own :D - account managers don't reply to emails, they push everything to support which isn't very helpful - we were not able to use service as intended for multiple weeks, had to build some workarounds on our side