LohnrReviews of lohnr.com

Response from LohnrApr 15, 2026

Hi Courtney, Thank you for your feedback, and we’re sorry to hear about your experience. We’ve recently completed significant improvements to our operations, including the transition to a U.S. based returns facility. All returns and exchanges are now handled domestically to provide a faster and more reliable process. We understand how important both delivery timing and presentation are, especially for a premium product, and this is something we have been actively improving across both fulfillment and packaging. If you’re open to it, we would appreciate the opportunity to review your order and assist further. Please reach out to us at [email protected] with your order details. Warmly, The Lohnr Team

Response from LohnrApr 15, 2026

Hi Richard, Thank you for your feedback, and we’re sorry to hear about your experience. We want to clarify that we now operate with a U.S. based returns facility, and all returns and exchanges are handled domestically. Customers are not required to ship items internationally or deal with customs related issues. It sounds like your experience occurred prior to these updates, as we have made significant improvements to simplify and streamline the returns process. We understand how frustrating a situation like this can be, and we would appreciate the opportunity to review your order and assist further. Please reach out to us at [email protected] with your order details. Warmly, The Lohnr Team