Logo PoppinReviews of logopoppin.com

They are good at doing LOGOS but don’t have the expertise needed for website.

The whole process was average. I love the logo that was created as it's the exact vision that I explained. The con's and why I rated 3 stars: -packages are advertised that customer will receive "7" file formats and for my logo I only received "6". I didn't receive file SVG that was advertised. (AI, PSD, EPS, SVG, PNG, JPG, PDF) - I ordered a branding package for stationary items such as business card, letterhead, business envelope etc. When the files were done, and I didn't need any more revisions. I got an email requesting this information below. Business Owner Name: Designation: Phone: Email: Address: I had already explained several times before that this business has not launched. I emailed and asked if they could just send me the files and I will edit them myself when I have the information. I was told they could send me the files with the dummy information. on 7/19/22. I agreed and stated that it would be fine. Well, they didn't end up sending me the files with the dummy content, so I had to reach back out on 7/22/22 informing them that I never received the files with the dummy content. Please know, during the process when they are working on concepts you will receive an image to your email of how the mockup look but not the actual file formats such as "ai, jpg, pdf, and etc" Also, the mockups have watermarks so you will want to get the actual files that you paid for right? Well, after requesting the actual files with the dummy content I got an email saying "CLICK THIS LINK" to download files. This was very upsetting as nowhere in their package does it state that customers will have to go "WeTransfer" to download files. When I received my logo they sent me the files straight to my email and I only had to download from there. I felt uncomfortable receiving a link to a website that I knew nothing about. I had to create an account on "WeTransfer" to obtain the files. I was told that they couldn't email me the files as they were too large. So, when I downloaded the files from "WeTransfer" I then attached the files to an email and was able to do so even with them being large. So, I'm not sure why they wouldn't just send the files or break the files up. I told Logo Poppin that no one on social media stated that they had to go to "WeTranfer" and that I would speak with individual on social media again about me having to go to "WeTransfer" and I was immediately told on the phone "well we don't usually use WeTransfer but had to this time do to files being large. Which still didn't make sense as I was able to email the same files in the same zip folder or as I stated the files could have been broken up into smaller files. Im not sure why I was emailed a link when requesting the final files that I paid for. Overall, my whole experience with this company was average and they are great at designing but need to work on their delivery process and actually double checking that they provide customers with all files that they are paying for.