Samara S.
Good but pushy
Communication was great, they took my changes and made a logo that I love for my photography business. I worked with Alex to get everything set up the reason for my 3.5 star rating is due to how pushy he was to try and upsell even though he did give discounts/deals on the website they are working on for me now but he was also very adamant about me writing the review to the point that he called a week later to remind me that he requested I write this and sent another link to do so! Would also recommend that the offer different ways to make payments not just thur the links they send
Response from Logo PerceptionJul 10, 2023
Dear Samara Seldal, Thank you for your feedback. We are glad to hear that you had a positive experience with our communication and that we were able to create a logo you love for your photography business. We apologize if our team member, Alex, seemed pushy during the upselling process. We strive to strike a balance between providing additional options and respecting our customers' preferences. We appreciate your feedback and will take it into consideration for future interactions. Regarding the review request, we apologize if our reminders were too insistent. We value customer reviews, but we understand that they should be optional. We will review our processes to ensure better communication in the future. Thank you for suggesting different payment options. We recognize the importance of accommodating various preferences, and we will explore ways to enhance our payment process accordingly. We appreciate your business and value your feedback. If you have any further concerns or need assistance, please reach out to us directly. Best regards, Team Logo Perception