Logo GeniesWe are innovators and we craft smart digital and design solutions which promises to contribute to our client’s success. We are a team of professional designers and developers, bringing our clients custom branding solution. Logo Genies has successfully accomplished 5000+ projects marked with a 100% success rate. We enable you with the right designs and strategies which attracts, engage and delights customers while building a relationship with their target audience.
Logo Genies (logogenies.com) has 282 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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IT & Communication · Spring Valley, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · San Francisco, California
Excellent
IT & Communication · Los Angeles, California
Excellent
Showing 43 reviews with 1 star · Clear filters
Chuck Wright/R Lee Ermey Memorial C.
Be very careful. They advertised a logo for $29, then charged me $59. Now they refuse to release the logo I paid for (and mocked up for them, they didn't even create it) unless I pay a $749 licensing fee. A pure bait and switch scam after trying to upsell me at every turn.
Corey H.
I browsed their website one time several weeks ago and input my information for a discount code. Since this time I have received multiple phone calls, emails, and even text messages from 5 different numbers continually contacting me. I have asked explicitly and repeatedly every single time to not be contacted again, and for my information to be removed from their system. I cannot stress enough how invasive this company is. Do not, under any circumstances, give them your contact information. EDIT: Since this review was written they have disputed the report with Trustpilot. After providing evidence to Trustpilot and having my review verified, they then attempted to have my review removed by claiming it was for another business. They will actively try to remove unfavorable reviews by outright lying, and have no doubt been successful with those whose authors did not see the communications in time.
Response from Logo GeniesAug 14, 2023
We apologize for the inconvenience you have experienced Can you please provide me with the registered email, order id and phone number? We take this matter seriously and are actively working to resolve it. Thank you for your patience and understanding. Team Logo Genies
James W.
This place is a scam they got me for 1300.00 and end result was I tried to get my bank to step in. They gave false info to bank and still are calling me telling me stuff about website maintenance etc to get more money. I will give them reviews till the day I die. Don't do it 330-312-1126 please don't scam me any further 8/8/23 They just called me again and said they let people go and that they could start my project again. I asked for a refund again. Strange the caller ID said deer park family. I blocked it, they never give up 8/29/23 just got this text from Mike Smith telling me that my hosting is up was gonna copy and paste but not allowed here 9/18/23 Called today to tell me I have a trademark conflict. Indian guy with fake name of Alex. Will it ever end? I told him off and hung up. 330-312-1126 is my phone number. Please stop trying to say you are not the ones. You people are still trying to scam me. Like I said I will review you till the day I die. Or you can give me the $1300.00 you stole 10/5/23 Logo Genies called me again and want to restart my project. I again told them I want a refund. Caller ID said Deer Park Family and called from 281-241-8567. I will keep you posted on more scam calls as they come in 4/4/2024 Just wanted to let people know that I have yet to get a refund of any kind. I still get a letter ever 3 months that my hosting is due and a call from Texas in a fake english accent at least once a month. Please people do not use them they will rip you off. I will keep updating as I do not want this warning to ever go away
Response from Logo GeniesAug 1, 2023
We apologize for the inconvenience you have experienced Can you please provide me with the registered email, order id and phone number? We take this matter seriously and are actively working to resolve it. Thank you for your patience and understanding. Team Logo Genies
Nawal Gurung F.
I have only given this company 1 star as I had no choice. I signed up for a logo, it was awful, at that time my presumptions were I got what I paid for. I was foolish enough to get my website made from them, a terrible mistake. It has been over 10 months and I have had nothing materialised. My stomach turns with the fact that I have lost $800. For a small Buisness owner such as myself, $800 is a small fortune. This company should be ashamed of themselves for providing a service without a delivery.
Response from Logo GeniesAug 1, 2023
We apologize for the inconvenience you have experienced Can you please provide me with the registered email, order id and phone number? We take this matter seriously and are actively working to resolve it. Thank you for your patience and understanding. Team Logo Genies
Holly R.
Update as of 8/18: instead of contacting me to try to resolve this issue and provide what I paid for, this company is continuing to claim this review is not for them, even though I have provided proof and it has been verified. I still have not received a refund, as promised. I just received a notification that this shady company is trying to remove my review. As of today (7/31/23), I *still* have not received a refund. BUYER BEWARE. Go read the Google reivews. I signed up for the $69 package and still have not received a finished product after 2 weeks. First, I was asked to leave a review before my logo was even finished. I was supposed to receive 5 designs and unlimited revisions. I only received 4 and after my second revision request, the communication stopped. I followed up and sent examples of what I was looking for and still haven’t received my designs. I ended up creating something using Canva. I really wanted this to be a good experience and took a chance, but I should’ve trusted my gut.
Response from Logo GeniesJun 8, 2023
Dear Holly Thank you for sharing your feedback about your experience with our logo design service. We appreciate your honesty and would like to address your concerns. However, we couldn't find your order details based on the information provided in the review. In order to investigate the matter further and provide a more accurate response, we kindly request that you provide us with the following information: Order ID: This will help us locate your specific order in our system and review the details of your engagement with our service. Registered Email: Please provide the email address you used to register and place your order with us. This will allow us to verify your account and ensure that we have the correct information. Once we receive the requested details, we will thoroughly investigate the situation and work towards resolving any issues you may have encountered. We take customer satisfaction seriously and aim to provide a positive experience for all our clients. We understand that you have expressed your dissatisfaction with the service you received, but we would like to assure you that we strive to provide high-quality designs and excellent customer support. Your feedback is crucial in helping us identify areas where we can improve and deliver a better experience. We apologize for any inconvenience caused and appreciate your cooperation in providing the requested information. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are committed to resolving this matter to your satisfaction. Best regards, Team Logo Genies
Robert O.
Complete Scam operation. Run away.
Marcel M.
Logo genies is extremely slow. It took them weeks to make me a simple logo and they kept trying to upsell me products that I had no intent on using.
Response from Logo GeniesSep 19, 2022
Dear Marcel, We’re really sorry to hear that you had a less than satisfactory experience with us. But we always strive to provide the best services to each customer. Could you please provide us with your full name and Order ID so that we can look into the issue and take appropriate measures to resolve it asap. Regards, Logo Genies
Kurt S.
I HIRED THEM TO CREATE A WEBSITE PAID A LOT OF MONEY. i THEN FOUND OUT THEIR COMPANY CREATED A WEBSITE OVER SEAS FOR SOMEONE ELSE AND USED ALL MY PERSONAL INFORMATION. i HAD TO CALL THE FBI, THE ATTORNEY GENERAL, ICANN, I FINALLY GOT IT REMOVED 2 MONTHS LATER IT POPPED BACK UP AND HAD TO HAVE IT TAKEN DOWN AGAIN DON'T TRUST THESE PEOPLE UP DATE I AM WORKING WITH JAY ANDERSON AT THE COMPANY HE IS WORKING ON MAKING EVERYTHING RIGHT WITH ME. HE IS PRODUCING THE WEBSITE I WAS PROMISED AND IS WORKING VERY HARD TO COMPLETE IT.