Claudetta S.
Did not deliver a complete product
Update: After I wrote this review, I now have a working website. My website works really well. My experience with this company is still the same. I will give it 2 stars now because all of my concerns have been addressed. This was the worse experience I've ever encountered. I went to this company to design my website. What was supposed to have taken 4 to 5 weeks turned into almost 6 months and I still do not have a working website. I responded on time with all of the information that was asked for and each time I had to go back and forth because they didn't load the information correctly on the website. The gentleman that I was working with (Josh) disappeared. I received an email that said his email was no longer valid. When I called to find out why he wasn't responding to my emails and why I received a message that his email was no longer valid, I was told that they moved him to a different department. Then I started working with Jack. He was helpful at first but once he found out that I wasn't going to use their services for my hosting and maintenance I received an unfinished product and was told to use the maintenance service that I acquired for the "minor" fixes that need to happen. They deployed my website with generic contact information (not my contact information) and no where for my customers payments to go after I supplied them with my PayPal information for the developer twice. I was also supposed to have received basic training material in which I have not received. They gave me a recording of me asking questions. This company needs better customer service and to work hand in hand with the customer as the website is being built. As in more Zooms during the process instead of using a pass through person. The company should also have training material already developed for basic usage of the backend of the website.