Absolute FRAUD scums of the earth. DO NOT use Payoneer. They will deny your documents for verification and then keep your money, even though ALL your documents are valid and you are a permanent resident. The customer support is absolutely horrible and useless and nearly impossible to speak to.
RR
Rabaye R.
Poor service
I've been trying to contact the service for 3 weeks already to activate my account. Apart from the fact that there is the chat bot which redirects you to the FAQ which does nothing, no support, nor a real person who can explain to you what the problem is. I submit several tickets and get a response, your request is being processed.
poor service !!
unfortunately, I have no choice but to start again because my professional project requires the use of an account with Payoneer.
Appeal to the company: Please check the partners you work with because frankly, you will be discredited to people.
RA
rajazohaib
Best app and easy to use
Best app and easy to use
JA
Jam
Disappointing Experience with Payoneer's Customer Service in Romania, Bulgaria, and Hungary
I am writing to express my deep disappointment with the recent experience I have encountered while attempting to open a business account with Payoneer. As a referral from Catawiki Romania, I had high hopes for a seamless process; however, the reality has been quite the opposite.
Despite diligently providing all requested documents, I have been met with repeated requests for the same information, resulting in unnecessary delays and frustration. Regrettably, after just two days of initiating the process, my account was inexplicably blocked, depriving me of access when I needed it most.
Efforts to seek resolution through your customer care channels have proven fruitless. Despite sending two emails outlining my concerns, I have received no response in the past five days. This lack of communication and ineffective support is disheartening, especially considering Payoneer's stature as a reputed financial service provider.
It is evident that there are systemic issues within Payoneer's customer care operations in Romania, Bulgaria, and Hungary. Many businesses in these regions, including myself, have been deterred from utilizing Payoneer due to the unprofessionalism and apparent lack of training among your customer service staff.
As a concerned customer, I urge Payoneer to reassess its approach to customer care in these regions. The handling of inquiries and support requests must be executed with professionalism, efficiency, and respect for the valuable time and trust of your clients.
Customer ID: 77946006
Reference Number: 240403-005800
In conclusion, I implore Payoneer's management to take immediate action to address these concerns and uphold the company's reputation for excellence in service provision. Failure to do so risks alienating potential customers and tarnishing the brand's image in these vital markets.
KS
Katazyna S.
absolute disgrace.
absolute disgrace.
been using payoneer for 5+ years. suddenly they closed the account with zero prior notice, I just could not login and that's it.
now I need to update all shopify and amazon bank accounts, and they all ask to confirm which account number was used before.
guess what? payoneer does not give access to my own data, not even the bank numbers I had. so now I can't even update the bank on all the marketplaces.
never use this company for shopify, nor amazon, nor etsy, nor any platform unless you like losing funds.
absolutely disgrace of a company, customer support is just on another level of ignorance. you ask one thing, they reply completely irrelevant.
avoid avoid avoid
ZA
Zubair A.
Very
Very. Niceeeee......
ZE
Zenith
Fraudulent Retroactively charged annual fee
Introduced backdated annual fee based 12 months of usage, but basis period starts 11 months before announcement. Makes sense? Only to Payoneer. Announcement hidden in app, no email sent while they send regular spam newsletters on non-critical rubbish.
Hides behind user agreement which made no mention of retroactive charges.
Staff like Daniel from Singapore office are company yes-men who don’t dare to mention the backdating in their communication, intellectually dishonestly pretending it actually makes sense.
